Capacity PlanningLocation Planning and ReviewMidterm ExamFABTEK CASE DUE Nov. 30.Clark UniversityGraduate School of ManagementIntroduction to Operations ManagementMGMT 250Fall 2004 T-TH MorningsInstructor: Joseph Sarkis Office: Carlson 310Office Hours: TH - 1:00-2:30 and by appt. Phone: 793-7659Email: [email protected] Homepage: http://www.clarku.edu/~jsarkisTexts: Production and Operations Management, 8th Edition by Stevenson, Published byIRWIN, 2005.On reserve in the library: Latona, J.C., and Nathan, J., “How to Analyze, Prepare and Present aCase,” from Cases and Readings in Production and OperationsManagement, Prentice-Hall, Inc., Englewood Cliffs, NJ (1994)."A Measure of Delight: The Pursuit of Quality at ATT Universal CardServices (A)." Harvard Business School Case."Fabtek", Harvard Business School Case."Foxboro's ISO 9000 Experience" - A. Davin and A. McCampbell.Objective: This course will focus on the strategic and operational decisions that are the typicalresponsibilities of the production and operations manager. Focus will be on themanagement, planning and control of an enterprise's resources, including product andservice production resources. There will be a balance between quantitative tools and qualitative discussion in thepresentation of this course. Strategic, tactical and operational issues include such topics asOperations Strategy, Total Quality Management, Capacity Management, AggregateProduction Planning, Project Management, and Inventory Management as well as variouscontrol issues on the shop floor such as scheduling and Just in Time operations philosophy.Grading and Assignments:Midterm Exam 27.5%Final Exam 32.5%2 Case evaluations 20%Homeworks 15%Tour Write-up 5%The grading in this class will be based on 2 Exams, homework assignments, two caseanalyses, and a tour report. There will be a midterm and final exam. The final exam willnot be comprehensive. The midterm and final exam will be both short answer type questions(or multiple choice) and some small problems of the most recently presented material.Homework assignments may include simple computer projects as well as problems from thebook and some may be assigned in the classroom. Grading of homeworks will be on a pass-return-fail basis. A return means you need to do more work and hand it in (only one returnis allowed per homeowork and you get full credit), a fail means you get no credit for theassignment. There will be a tour a local operations location, a writeup of this tour isrequired. Tours present a chance for you to get a feel of what an operations environmentwill entail, as well as opportunities to make contacts with possible employers. Students arealso encouraged to attend at least one professional organization meeting related to the fieldof Production and Operations Management. These organizations include APICS or ASQC.The case evaluations will be detailed in class where class participation is highly encouragedand will only support the grading of the analyses (that is, your presence during casediscussion will impact your grade). The case study analyses will be guided by some questions. The questions should beanswered in detail with your logic and work supported from information from the cases andreadings from the book. Case background should be part of your analyses. Identification ofthe problem area(s), any calculations, and especially recommendations (with any possiblepitfalls that the company may face from your recommendations, identified), should make upthe remainder of your case. The case write-ups including calculations, appendices, graphs,figures, etc…should not exceed 10 double spaced pages. A good way to structure adetailed case write-up is in the Reading by Latona and Nathan.You can email your assignments that are textual or easily typed, but they must beemailed before the class they are due.The course moves quickly in a number of areas. Please be prepared for class and have your questionsand comments ready. This will be the best way to get the most out of class and to have a fun andproductive time.WEEK TOPIC READING Req. Assignment.Aug. 26 Introduction to P/OM and the Operations Environment-Chapter 1,2 Wegmans pp.30-32, Critical Thinking Exercise (pg. 30)Aug. 31 Productivity and Competitiveness Chapter 2, pp.218-221Pg. 54.Disc. Quest. 2,3,5,6,9,12. pg. 55, 2,4 Pg. 255, Disc. Question 2.Sept. 7 Strategy, Decision Making and TheoryChapter 5s Pg 209-211, 1, 2, 5, 9abc, 13Sept. 14 TQM/SPC Chapter 9, pp.431-439ATT UNIVERSAL CARD CASE DUE Sept. 16.Sept. 21 Continuous Improvement/ISO 9000 Chapter 9 Foxboro's ISO 9000 summary, Tip-Top Markets Case 494-6Sept. 28 Capacity PlanningChapter 5 Pg. 191 Critical Thinking Exercise 1; pp. 192-193, 1,6,7,11Oct. 5 Location Planning Chapter 8, 8s p. 371-372, 3,6,8,10Oct. 12 No Class – Midterm Break Oct. 14 Location Planning and ReviewOct. 19 Midterm ExamOct.21/26Location Planning/Transportation ModelChapter 8, 8s p. 378, 2,3Nov. 2 Forecasting (NO CLASS NOV. 4) Chapter 3 Pg. 110, 2Nov. 9 Forecasting Chapter 3 pg. 112-15, 10,17, 26Nov. 16 Aggregate Planning Chapter 12 pg. 568-571, 1,7,15 pg. 568, disc. Questions 1,3,4,5,7Nov. x. Tour – Company X (Subject to change)TOUR WRITE-UP DUE BY Dec. 13Nov. 23 Library Reading DayNov. 30 Aggregate Planning Chapter 12 FABTEK CASE DUE Nov. 30.Dec. 7 Inventory Management Chapter 11pg. 525-527, 1,5,9: Critical Thinking Exercise Extra Review Session (TBD) Final