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SJSU AVIA 179 - The Management Function

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AVIATION 179SPRING 2008SJSUThe Management FunctionThe Management Functiony Management{ Getting things done through others.{ Process of directing resources in an efficient and effective manner toward the accomplishment of organizational goals.{ A continuous and ongoing effort.{ Resources = people, money, raw materials, technology, information.{ Efficient v. EffectiveÙ Appropriate effort directed towards goal & goal met.The Management Functiony Management Functions{ Attaining organizational goals.{ Primary goal should always be the safe and efficient operation of the airport.{ Henri Fayol five management functions (c.1917):Ù PlanningÙ OrganizingÙ CommandÙ CoordinationÙ ControlThe Management Functiony How has that changed today?{ Planning{ Organizing{ Staffing{ Leading{ Control• Henri Fayoloriginal concept:– Planning– Organizing– Command– Coordination– ControlThe Management Functiony Managing a complex operation like an airport is achieved through:{ Planning{ Budgetingy Organizing and staffing focus on achieving the plany Doing so required competent leading and controllingThe Management FunctionPlanning{ Primary managerial functionÙ Where the airport is headedÙ Consists of:| Forecasts| Projections| Goals| Course of Action| Evaluation{ Size & organization of airport dictate who has authority for itsdevelopmentThe Management FunctionPlanning{ Involves the development and implementation of Ù MissionÙ GoalsÙ PoliciesÙ StrategiesÙ TacticsThe Management FunctionOrganizational Planning best observed during an { Aircraft/snow emergency{ Strike{ Bankruptcy of FBO{ Failed bond issue{ Budget cutsEffective reactions take planningvideoThe Management Function•Must be willing to plan for the future•Development of large aircraft (B747, A380) create strain on planning process.•Changes in technology and demands create need for airport to make changes & improvements to airfields and terminal buildings•Also may result in changes to FAR’sThe Management FunctionOrganizingy Grouping activities and tasks in the most efficient and effective manner to accomplish the goals and plans of the organization.The Management FunctionOrganizing{ Organizational Structure{ Channels of Authority{ Reporting Relationships{ Departmentalization{ Division of Labor{ Responsibility for use of resourcesThe Management FunctionAirport Organizations dictated by{ Governing body{ Physical size{ Functional control (internal v. external)y Org Charts help{ Structure within which management function performed{ Employees understand position{ Relationship to other employees{ How they all fit in the overall structureThe Management Functiony Organizational Structures have three characteristics{ ComplexityÙ Number of dept’s (differentiation, functional groups){ FormalizationÙ Adherence to strict rules and procedures { CentralizationÙ Decision makersSanta Clara CountySJCThe Management FunctionThe Management FunctionAuthority (org chart) is power legitimized by the organizationThat authority is inherent in the position – not personGood leadership skills encourage employees to comply with authorityWhat are the three main types of organizational authority?The Management Functiony Line Authority{ Direct the work of subordinatesThe Management Functiony Line Authority{ Direct the work of subordinatesy Staff Authority{ Direct work of advisory personnelThe Management Functiony Line Authority{ Direct the work of subordinatesy Staff Authority{ Direct work of advisory personnely Functional Authority{ Direct those not in direct line of controlThe Management FunctionWhat is span of control?Simple put it the number of people directly reporting to one manager.Influenced by several factors:{ Competence level of manager and employees{ Physical dispersion of subordinates{ Amnt. of non-managerial work in managers job{ Degree of necessary interaction{ Standardization of work{ Task similarity{ Incidence of unique problems{ Individual preferences for autonomyThe Management FunctionsJob Analysis and Design{ The process of grouping tasks together to form complete jobs through the creation of a description and specification.Job Specialization{ Degree to which a specific job is broken down into smaller units (traffic control vs. writing parking tickets)The Management FunctionsWhat are the benefits of creating highly specialized jobs?The Management FunctionsWhat are the hazards of creating highly specialized jobs?The Management FunctionHow can you mitigate some of those problems?Ù Job RotationÙ Job EnlargementÙ Job EnrichmentThe Management FunctionsStaffingy Importance of hiring the right person can’t be stressed enoughy Objective is to match applicant with job requirements – not easy (mv)y Decision maker varies by size of airport and compartmentalizationy Peer involvementy What are the advantages and disadvantages of internal hiringThe Management Functionsy Request to Skyport Officey Form completed and forwarded to HRy HR contacts me to verifyy HR places advertisement – or generate interview list from previous testy Airport Admin staff review written testy HR vets applicants and creates list of those that meet min qual.y HR sends letter to all applicants with their status and test datey HR holds written examy HR grades examy HR generates list based on exam scorey HR notifies me eligibility list is availabley I download list from website along with application, resume and any supporting documents (we don’t get to see actual test results)y We must interview the top 10 candidates from the list.y Generally offer the job to one of the top ten. Must have explicit reason for not offering the job to the other nine. y Everything is logged and tracked electronicallyy Process takes 3-6 months to completeThe Management FunctionsTraining, Development and Retentiony Training – addresses a specific skill (CPR, AED)y Education – broader set of capabilities (right now)y Skills get rustyy People get boardy Must keep employees interested and currenty A learning organization is one skilled at creating, acquiring and transferring knowledgey Quality of work-life:{ Treat employees w/respect and provide growth opportunities{ Exercise room, daycare, clean/safe work environment, fair compensationThe Management FunctionsLeading{ Directing (Henri Fayol) became Leading{ Encourage employee commitment and involvement to achieve organizational goalsÙ Better results than directing others (authority)The Management Functionsy So what is


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