Unformatted text preview:

Slide 1LEARNING OBJECTIVESSlide 3MANAGEMENT CHALLENGESKNOWLEDGE MANAGEMENT IN THE ORGANIZATIONSlide 6INFORMATION AND KNOWLEDGE WORK SYSTEMSOFFICE AUTOMATION SYSTEMS MANAGING DOCUMENTS:OFFICE AUTOMATION SYSTEMS SCHEDULING:OFFICE AUTOMATION SYSTEMS COMMUNICATING:OFFICE AUTOMATION SYSTEMS MANAGING DATA:Slide 12CREATE KNOWLEDGE KNOWLEDGE WORK SYSTEMS:CREATE KNOWLEDGE KNOWLEDGE WORKERS:CREATE KNOWLEDGE KNOWLEDGE SYSTEMS:Slide 16SHARE KNOWLEDGE GROUP COLLABORATION SYSTEMS:CAPABILITIES OF GROUPWARECAPTURE & CODIFY KNOWLEDGE ARTIFICIAL INTELLIGENCE (AI) SYSTEMS:Slide 20Slide 21BUSINESS INTERESTS IN AIEXPERT SYSTEMSSlide 24Slide 25Slide 26CASE - BASED REASON (CBR)OTHER AI TECHNIQUESINTELLIGENT AGENTConnect to the INTERNETSlide 3114.114.2LEARNING OBJECTIVESLEARNING OBJECTIVES•EXPLAIN ORGANIZATIONAL KNOWLEDGE EXPLAIN ORGANIZATIONAL KNOWLEDGE MANAGEMENTMANAGEMENT•DESCRIBE USEFUL APPLICATIONS FOR DESCRIBE USEFUL APPLICATIONS FOR DISTRIBUTING, CREATING, SHARING DISTRIBUTING, CREATING, SHARING KNOWLEDGEKNOWLEDGE•EVALUATE ROLE OF ARTIFICIAL EVALUATE ROLE OF ARTIFICIAL INTELLIGENCE IN INTELLIGENCE IN KNOWLEDGE KNOWLEDGE MANAGEMENTMANAGEMENT**14.3LEARNING OBJECTIVESLEARNING OBJECTIVES•DEMONSTRATE HOW ORGANIZATIONS DEMONSTRATE HOW ORGANIZATIONS USE EXPERT SYSTEMS, CASE-BASED USE EXPERT SYSTEMS, CASE-BASED REASONING TO CAPTURE KNOWLEDGEREASONING TO CAPTURE KNOWLEDGE•DEMONSTRATE HOW NEURAL DEMONSTRATE HOW NEURAL NETWORKS & OTHER TECHNIQUES NETWORKS & OTHER TECHNIQUES IMPROVE KNOWLEDGE BASEIMPROVE KNOWLEDGE BASE**14.4MANAGEMENT CHALLENGESMANAGEMENT CHALLENGES•KNOWLEDGE MANAGEMENT IN THE KNOWLEDGE MANAGEMENT IN THE ORGANIZATIONORGANIZATION•INFORMATION & KNOWLEDGE INFORMATION & KNOWLEDGE WORK SYSTEMSWORK SYSTEMS•ARTIFICIAL INTELLIGENCEARTIFICIAL INTELLIGENCE•OTHER INTELLIGENT TECHNIQUESOTHER INTELLIGENT TECHNIQUES**14.5KNOWLEDGE MANAGEMENT IN KNOWLEDGE MANAGEMENT IN THE ORGANIZATIONTHE ORGANIZATIONKNOWLEDGE MANAGEMENT: KNOWLEDGE MANAGEMENT: SYSTEMATICALLY & ACTIVELY SYSTEMATICALLY & ACTIVELY MANAGING AND LEVERAGINGMANAGING AND LEVERAGING STORES OF KNOWLEDGE STORES OF KNOWLEDGE IN AN ORGANIZATIONIN AN ORGANIZATION **14.6KNOWLEDGE MANAGEMENT IN KNOWLEDGE MANAGEMENT IN THE ORGANIZATIONTHE ORGANIZATIONKNOWLEDGE MANAGEMENT: KNOWLEDGE MANAGEMENT: •Office Automation Systems Office Automation Systems (OAS)(OAS)•Knowledge Work Systems Knowledge Work Systems (KWS)(KWS)•Group Collaboration Systems Group Collaboration Systems (GCS)(GCS)•Artificial Intelligence Applications Artificial Intelligence Applications (AI)(AI)**14.7INFORMATION AND KNOWLEDGE INFORMATION AND KNOWLEDGE WORK SYSTEMSWORK SYSTEMS•INFORMATION WORK:INFORMATION WORK: Work consists primarily of Work consists primarily of creating, processing informationcreating, processing information•DATA WORKERS:DATA WORKERS: People who process & People who process & disseminate organization’s paperworkdisseminate organization’s paperwork• KNOWLEDGE WORKERS:KNOWLEDGE WORKERS: PeoplePeople who design products or who design products or services or create new knowledge for services or create new knowledge for organizationorganization **14.8OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMSMANAGING DOCUMENTS:MANAGING DOCUMENTS: •WORD PROCESSINGWORD PROCESSING•DESKTOP PUBLISHINGDESKTOP PUBLISHING•DOCUMENT IMAGING DOCUMENT IMAGING •WEB PUBLISHINGWEB PUBLISHING•WORK-FLOW MANAGERSWORK-FLOW MANAGERS**14.9OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMSSCHEDULING: SCHEDULING: •ELECTRONIC CALENDARSELECTRONIC CALENDARS•GROUPWAREGROUPWARE•INTRANETSINTRANETS**14.10OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMSCOMMUNICATING: COMMUNICATING: •E-MAIL E-MAIL •VOICE MAILVOICE MAIL•DIGITAL ANSWERING DIGITAL ANSWERING SYSTEMSSYSTEMS•GROUPWAREGROUPWARE•INTRANETSINTRANETS**14.11OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMSMANAGING DATA:MANAGING DATA:•DESKTOP DATABASESDESKTOP DATABASES•SPREADSHEETSSPREADSHEETS•USER-FRIENDLY USER-FRIENDLY INTERFACES TO INTERFACES TO MAINFRAME DATABASESMAINFRAME DATABASES**14.12•DOCUMENT IMAGING SYSTEMS:DOCUMENT IMAGING SYSTEMS: Systems convert documents, Systems convert documents, images into digital form (e.g.: optical images into digital form (e.g.: optical character recognition; microfiche)character recognition; microfiche)•JUKEBOX:JUKEBOX: Storage & retrieving Storage & retrieving device for CD-ROMs & other optical device for CD-ROMs & other optical disksdisks•INDEX SERVER:INDEX SERVER: Imaging system to Imaging system to store / retrieve documentstore / retrieve document**OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMSMANAGING DATA:MANAGING DATA:14.13CREATE KNOWLEDGECREATE KNOWLEDGEKNOWLEDGE WORK SYSTEMS:KNOWLEDGE WORK SYSTEMS: INFORMATION SYSTEMS THAT INFORMATION SYSTEMS THAT AID KNOWLEDGE AID KNOWLEDGE WORKERS TO CREATE, WORKERS TO CREATE, INTEGRATEINTEGRATENEW KNOWLEDGE NEW KNOWLEDGE IN IN ORGANIZATIONORGANIZATION * *14.14CREATE KNOWLEDGECREATE KNOWLEDGEKNOWLEDGE WORKERS:KNOWLEDGE WORKERS:•KEEP ORGANIZATION UP-TO-DATE IN KEEP ORGANIZATION UP-TO-DATE IN KNOWLEDGE:KNOWLEDGE: Technology; Science; Technology; Science; Thought; the ArtsThought; the Arts•INTERNAL CONSULTANTS ININTERNAL CONSULTANTS IN THEIR AREASTHEIR AREAS•CHANGE AGENTS:CHANGE AGENTS: Evaluating; Evaluating; Initiating; Promoting Change ProjectsInitiating; Promoting Change Projects**14.15•CAD/CAMCAD/CAM Computer Aided Design/Computer Computer Aided Design/Computer Aided Aided Manufacturing: Provides Manufacturing: Provides precise precise control over industrial control over industrial design, manufacturingdesign, manufacturing• VIRTUAL REALITY:VIRTUAL REALITY: Interactive Interactive softwaresoftware creates photorealistic simulations of real world creates photorealistic simulations of real world objects objects (Virtual Reality Modeling Language: (Virtual Reality Modeling Language: VRML)VRML)**CREATE KNOWLEDGECREATE KNOWLEDGEKNOWLEDGE SYSTEMS:KNOWLEDGE SYSTEMS:14.1514.16•INVESTMENT WORKSTATIONS: INVESTMENT WORKSTATIONS: High-end PCs used in finance High-end PCs used in finance to analyze trading situations, to analyze trading situations, facilitate portfolio managementfacilitate portfolio management**CREATE KNOWLEDGECREATE KNOWLEDGEKNOWLEDGE SYSTEMS:KNOWLEDGE SYSTEMS:14.17SHARE KNOWLEDGESHARE KNOWLEDGEGROUP COLLABORATION SYSTEMS:GROUP COLLABORATION SYSTEMS:•GROUPWARE:GROUPWARE: Allows interactive Allows interactive collaboration, approval


View Full Document

SMU CSE 7360 - Lecture Notes

Download Lecture Notes
Our administrator received your request to download this document. We will send you the file to your email shortly.
Loading Unlocking...
Login

Join to view Lecture Notes and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view Lecture Notes 2 2 and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?