Speech Communication 100Chapter 8Enhancing Interpersonal RelationshipsIntroduction of Main Topics- The importance of Friendship- The importance of Family- The importance of Colleagues- Relationship Stages- Interpersonal conflictImportance of Friendship- What is a friendo Definition – a soul that resides in 2 bodies - 4 stages of friendship and life Child – typically superficial, self-centered, based on momentary needs and activities Adolescence – moves away from family into gang units Adults – proximity, fewer in number Old Age – small network, extremely importantImportance of Family- Have class define family- Discuss different definitions- Affect of early interaction with family- Adaptation as a key to successImportance of Colleagues- Time spent at work- Interpersonal and listening skills most desirable to employer- Uncertainty problem for new employees- Discuss uncertainty reduction, ask for examples- Higher up we go in an organization, the more we communicateRelational Stages- Relational escalationo Pre-interaction awareness stage – you see and observe the other persono Initiation stage – first meeting often an attempt to find commonalityo Exploration – sharing more in-depth info., limited time and physical contacto Intensification – self-confirmation, additional time, activities and contacto Intimacy – primary self-confirmation, personalized talk, more nonverbals- Relational de-escalationo Turmoil stage – increased conflict, tense climate, relationship losses clarityo Stagnation – loss if vitality, less time and contacto Deintensification – more separation physically, emotionally and psychologicallyo Individualization – we to meo Separation – mutual decision to terminate the relationshipo Post-interaction – the lasting impact of the relationship and how we explain it.Interpersonal Conflict- Nature of Conflicto Conflict – an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare rewards, and interference from the other parties in achieving their goals Expressed struggle – Both parties know a disagreement exists. Can be verbally or nonverbally expressed. Perceived incompatible goals Perceived scarce rewards – Isn’t enough of something to go around. (Money, time, energy) Interdependence- Styles of Expressing Conflict o Nonassertion – the inability to express thoughts or feelings. Very commono Direct Aggression – confronts the other person in a way that attacks his or her position, and often the dignityo Passive Aggression – more subtle, expression of hostility in a less direct orunusual wayo Indirect communication – conveys a message in a round-about manner. Lacks clarityo Assertion – expression of their needs, thoughts, and feelings clearly and directly but without judging other or dictating to them. Maintains self-respect for each person involved Characteristics of an Assertive Message- Behavioral description- Interpretation of the other person’s behavior- Description of your feelings- Description of the Consequences- Statement of intentions- Gender and Conflict Styleso Males – aggressive, demanding, competitiveo Females – less aggression, cooperative- Culture & Conflicto Euro-American – rational, straight-talking, calm yet assertiveo African – American – intense emotionso Japanese - Less confrontational, less direct- Methods of Conflict Resolutiono Win-Lose – One person achieves his/her goal at the expense of the other. Either/Oro Lose-Lose – Neither party is satisfied with the outcome (Think politics)o Compromise o Win-Win – Satisfies the needs of everyone involved Steps to take in the Win-Win- Identify the problem and your unmet needs- Make a date- Describe your problem and needs- Partner check back- Solicit Partner’s needs- Check your understanding of partner’s needs- Negotiate a solutiono Identify and define the conflicto Generate a Number of possible solutionso Evaluate the alternative solutionso Decide on the best solution- Follow up on
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