Adapted from REQUEST FOR PROPOSALS (RFP) 40114, COMMUNITY SERVICES FOR FAMILIES (CSF), County of San Diego Health and Human Services Agency, March 2004.Reamer, F. (2001). The Social Work Ethics Audit: A Risk Management Tool. Washington, DC: NASW Press.1 SW740: SOCIAL WORK ADMINISTRATION: PROGRAM DESIGN AND MANAGEMENT FUNCTIONS San Diego State University School of Social Work Dr. Tom Packard Fall 2004 Hepner Hall 135 Ph. 594-6723 E-mail: [email protected] Office Hours: Office hours: Monday 10:45-12:00, 1:15-2:30; Thursday 10:45-12:00, 1:15-2:30 I. PURPOSE AND DESCRIPTION This course is the first in a two-course sequence for students specializing in social work administration. This specialization is designed for students with some experience in social work. MSW graduates in this specialization will be equipped to assume positions as supervisors, middle managers of small agencies, or staff workers such as analysts or program specialists. Course objectives focus on two closely interrelated dimensions: analytical skills (e.g., conceptual and diagnostic skills) and application skills. The course will address both of these on each topic. This is based on the belief held by many managers and organizational consultants that managers must be able to both think and execute if they are to be effective. Students will be encouraged to think from an organizational perspective - looking at systems dynamics and the functioning of the organization as an entity - and to think like managers, with a broad perspective and an emphasis on both results and process. Also emphasized will be the importance of an action research perspective: action should be preceded by data collection and analysis. A contingency approach will be a common theme: there is no "one best way" to manage; effective behavior depends on analysis of situational contingencies and action grounded in that analysis. On each topic, students will be encouraged to look for key elements or principles leading to effective administration and organizational performance. These can then be used in the future to guide administrative behavior. Finally, students will be encouraged to integrate concepts and class experience with knowledge and experiences from their field practicum and from other classes in an attempt to develop a comprehensive perspective or "world view." An overriding course theme will be the "learning organization" as articulated by Peter Senge (1990): how administrators as leaders and change agents can reconceptualize organizational world views to enable themselves and employees to make their organizations more thoughtful, purposeful, and responsive. The first semester will address program design and core managerial processes and techniques such as management information systems, financial management, and human resource management. The second semester will focus on strategic management, leadership, and organizational change management. Both practice courses include attention to ethics and values issues and diversity and discrimination. SW 740 emphasizes race and ethnicity; and 745emphasizes gender issues including sexual harassment and sexual orientation, and age and disability concerns. Teaching methods will include discussion (including applications to the field), lecture, videos, guest speakers, and experiential activities. Students will be expected to be able to list and discuss key points of assigned readings at each class session. NOTE: Please inform the instructor as soon as possible if any provisions need to be made related to a disability. Classroom norms will be discussed and agreed to at Session 1 or Session 2. Check the course’s Blackboard site regularly. II. OBJECTIVES At the completion of the course, students will be able to: Knowledge: A. state and discuss issues related to cultural and ethnic diversity and discrimination in an organizational setting and suggest ways to address them Skills: B. design a service delivery program with reference to service delivery technologies and work processes C. develop a management by objectives system D. develop an effective and usable program budget E. develop a management information system which can be used to monitor outcomes, outputs, quality, unit costs, and program integrity F. describe elements of a comprehensive personnel system G. write a proposal for a grant, contract, or special project Values and Ethics: H. articulate key ethical and value issues affecting human service organizations and suggest ways to manage them III. OUTCOMES After completing this course, the student will be able to: 2C design dynamic, high quality, and responsive programs, including the selection of appropriate service delivery models with proven effectiveness C write a proposal for a grant or contract C design and manage program and agency management processes to ensure optimum effectiveness, efficiency, and employee quality of working life (financial management, human resources, and information systems) C use principles of diversity to help make an organization more culturally competent and increase its use of and valuing of diverse employees C behave according to the Social Work Code of Ethics and related humanistic values IV. TEXTBOOKS & READINGS Kettner, P., Moroney, R., & Martin, L. (1999). Designing and managing programs: An effectiveness-based approach, 2nd ed. Thousand Oaks, CA: Sage Publications. Edwards, R., Yankey, J., & Altpeter, M. (Eds.), (1998). Skills for effective management of nonprofit organizations. Washington, DC: NASW Press. Martin, L. (2001). Financial management for human service administrators. Boston: Allyn & Bacon. Reprints available and Electronic Book Reserve (EBR) or Blackboard (BB) (NOTE: Assigned readings for these are listed by title in quotes.) V. COURSE ASSIGNMENTS A. Program Proposal: Each student will complete a proposal for a new program. Specifics are at the end of the syllabus. This will be due in two parts. The first part will include sections identified in the attached assignment and will be due on October 11. The second part of the proposal will be due on November 15. With each section of the proposal paper submitted, include the attached Rating Sheet. Each part of the proposal will be worth 20% of the course grade, for a total of 40% for the entire assignment. B. Financial Management Exercises: In order to develop and demonstrate