PBRL 270 1st Edition Lecture 15 Outline of Current Lecture I. Conflict Life Cycle- Phasesi. Proactiveii. Strategiciii. Reactiveiv. Recoveryv. Issues ManagementCurrent LectureI. Conflict Life Cycle- Phasesi. Proactive Proactively appraising threats depending on both the situation and organization- Environmental scanning – identify the issue- Issues tracking- Issues management (changing or planning)- Crisis planningii. Strategic If conflict is identified, choose a stance Risk communication Position the organization to deal effectively with a conflict (lawsuits, boycotts, new rules, etc)iii. Reactive Implement crisis plan or conflict resolutioniv. Recovery Manage reputation Restore image if neededv. Issues Management happens in proactive and strategic phases Being proactive allows us to- Predict problems- Anticipate threats- Minimize surprise- Resolve issuesThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- Prevent
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