IntroductionTable of ContentsSmart Systems: From Vision to RealityToday's Talk of SmartWhat is Smart?System SQs: Five Attributes of SmartAdapting: Modifying Behavior to Fit the EnvironmentSensing: Bringing Awareness to Everyday ThingsInferring: Drawing Conclusions from Rules and ObservationsLearning: Using Experience to Improve PerformanceAnticipating: Thinking and Reasoning about What to Do NextSmart New WorldSafety from Continuous MonitoringEfficiency from Ubiquitous SmartsConvenience from Useful RobotsSpeed from All Things DigitalProfitability from Business IntelligenceWell-Being as Homo SuperiorAppendix: Handy Web SitesAbout the DirectorsAbout the AuthorAcknowledgmentsSIDEBAR: The Smart Appliances Are ComingSIDEBAR: The Five Attributes of SmartSIDEBAR: Smart AntennaeSIDEBAR: Try Talking Your Way Out of This Speeding TicketSIDEBAR: Recognizing YouSIDEBAR: AMOS, The Expert Satellite OperatorSIDEBAR: Smart Q & A at the IRSSIDEBAR: Thallium Diagnostic WorkstationSIDEBAR: Questions You Should Be AskingThe Leading Edge Forum Presents:How IntelligentTechnology Will EnhanceOur WorldGet Smart LEF Smart Report 4/13 4/13/01 3:57 PM Page 1ABOUT THE DIRECTORSWilliam Koff (right)Executive Director, Leading Edge Forum, and Vice President and Chief Technology Officer,CSC Consulting GroupBill Koff is a chief architect with deep experi-ence in managing technology-based programsacross a variety of applications and industries.His expertise includes Web-based, distributedand centralized systems, and object-oriented,client-server and GUI technologies. He is afrequent speaker on technology, architectureand management issues. Bill is very involved inCSC’s internal research and is an importantresource for technology innovation on CSCconsulting projects. His responsibilities includeadvising CSC and its clients on critical informa-tion technology trends and guiding strategicinvestments in leading-edge [email protected] Gustafson (left)Director, Leading Edge Forum, and Senior Partner,CSC Consulting GroupPaul Gustafson is an accomplished technologistand proven leader in emerging technology,applied research and strategy. Paul was amongthe first Consulting Group recipients of CSC’sAward for Technical Excellence in 1991. He hasalso been recognized for his work with IndexVanguard, a research and advisory program thatexplored the business implications of emergingtechnologies. Through his research in the early1990s, Paul predicted the trend for organizationsto use intranets and extranets as a basis forbusiness communication and operations. AsLEFdirector, Paul brings vision and leadershipto a portfolio of programs that make up theLEF and directs the technology researchagenda. He has published numerous papersand articles on strategic technology issues andspeaks to executive audiences frequently onthese topics. [email protected]’s Leading Edge Forum (LEF) is athought leadership program that examinesthe technology trends and issues affectingus today and those that will impact us in thefuture. Comprised of chief technologistsfrom across CSC, the LEF exploresemerging technologies through sponsoredinnovation and grants programs, appliedresearch, and alliances with research labs.It examines technology marketplacetrends, best practices and the innovationand collaboration among CSC, our clientsand our alliance partners.In this ongoing series of reports abouttechnology directions, the LEF looks at therole of innovation in the marketplace bothnow and in the years to come. By studyingtechnology’s current realities and anticipating its future shape, these reportsseek to provide organizations with thenecessary balance between tacticaldecision making and strategic planning. LEF Smart Report 4/13 4/13/01 3:57 PM Page 2CONTENTSSmart Systems: From Vision to Reality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Today’s Talk of Smart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2What is Smart? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4System SQs: Five Attributes of Smart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61. Adapting: Modifying Behavior to Fit the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82. Sensing: Bringing Awareness to Everyday Things . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153. Inferring: Drawing Conclusions from Rules and Observations . . . . . . . . . . . . . . . . . . . . . . . . .244. Learning: Using Experience to Improve Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325. Anticipating: Thinking and Reasoning about What to Do Next . . . . . . . . . . . . . . . . . . . . . . . 38Smart New World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Safety from Continuous Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Efficiency from Ubiquitous Smarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Convenience from Useful Robots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Speed from All Things Digital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Profitability from Business Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Well-Being as Homo Superior . . . . . . . . . . . …