BIOM 121 1nd Edition Lecture 10 Outline of Last Lecture I. Define listeningII. The listening processIII. Ways of listeningIV. Relational and content messagesV. conflict management and listeningVI.Skill development: Empathic listeningOutline of Current Lecture I. Relational message themes II. Relational theme 7: Intimacy III. Conflict management and listening IV. Why are conflicts difficult to manage?V. Skill building: Empathic listening Current LectureI. Relational message themes A. Dominance-submissionB. Emotional arousalC. ComposureD. SimilarityE. FormalityF. Task-social orientationThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.G. Intimacy1. Five subcomponents II. Relational theme 7: A. Composed of 5 sub-dimensions!. Affection-hostility2. Trust-distrust3. Inclusion-exclusion4. Intensity of involvement- Immediacy5. Depth-superficiality III. Conflict management and listening A. Why are conflicts healthy?1. They signal interdependence2. They signal a need for change3. They allow problem diagnosis IV. Why are conflicts difficult to manage? A. Hot emotions - emotions that kick in when engaged in conflict, im-pede other emotions, fight or flight emotions B. Biased perceptions - biased in our own behavior, blame others to save self, tend to think other people have their best interest in mind, get in way of meaningfully resolving conflictC. Communication obstacles1. Focus on positions vs. interests 2. Gunnysacking - let all frustrations into one sack then one day you blow up3. Kitchen-sinking - bring in old arguments into current argu-ments4. Demand-withdrawal - more nagging, more you are likely to pull away 5. Stonewalling - stop listening/responding to other person, go cold and stiff D. Potential solution: Reframing 1. Reframing is a “collaboration based on understanding and ac-knowledging underlying needs and wold views” 2. Not letting everything build up, trying to understand how someone feels and come up with a solution that works with both of you V. Skill building: Empathic listening A. Respect the other’s point of viewB. Make sure to understand what other has said before respondingC. ParaphraseD. Express relational as well as content
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