Lecture 8Cameron, Tracy, Engstrom for RQ #2 (next Wednesday) Focus on the readings, the parts detailed in the syllabus, not lectureImportant Concepts Metaphor Sense-makingDouble Contingency perspectiveWe communicate (engage in social interaction, use available communication resources) to build (accomplish) social worlds togetherTracey et. Al. (2006)Social world in focus: harmful interpersonal relations in the workplaceHow do people build social world using metaphors?What can we learn from observable communication about bullying?What can we do about bullying?The problem25-30% of US employees are bullied and emotionally abused sometime during their work histories1 out of 10 at any given time ResultsWorkplace stressDecreased productivityHigher medical billsPotential lawsuitsTwo connections to communication1. Complaints about bullying often dismissed as “weakness: or “making a big deal out of nothing”—communication silences those who sufferSocial world being built: the workplace is where only the fittest survive (this is also the bullies perspective)Strong going against the weak2. Employees use metaphors to describe and understand their relationship with bullies—communication as sense-making with (sympathetic) colleagues and researchersSocial world being build: workplace bullying organizes employees into victims and perpetratorsThe victim’s perspective dominatesSense-making Using languageTo label the flow of impressions as events, feelings, identities, relationships, etc.To create experiences that are recognizable, sensible to self & othersObservable communication: Metaphor-use MetaphorsLink and compare unfamiliar things (e.g., adult/workplace bullying) to more familiar but unlike things (e.g., war)Captures meaning and feeling in a compact, vivid imageAre not just poetic language—they “fundamentally guide how people experience their world” (p. 157)Little nugget that makes a lot of sense, and can be used to explain to others what it feels like.COMM 1210 1st Edition Lecture 8 Cameron, Tracy, Engstrom for RQ #2 (next Wednesday)   Focus on the readings, the parts detailed in the syllabus, not lecture  Important Concepts  Metaphor   Sense-making  Double Contingency perspective- We communicate (engage in social interaction, use available communication resources) to build (accomplish) social worlds together  Tracey et. Al. (2006)- Social world in focus: harmful interpersonal relations in the workplace - How do people build social world using metaphors?- What can we learn from observable communication about bullying?- What can we do about bullying? The problem- 25-30% of US employees are bullied and emotionally abused sometime during their work histories- 1 out of 10 at any given time  Results- Workplace stress- Decreased productivity - Higher medical bills - Potential lawsuits These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute. Two connections to communication 1. Complaints about bullying often dismissed as “weakness: or “makinga big deal out of nothing”—communication silences those who suffer - Social world being built: the workplace is where only the fittest survive (this is also the bullies perspective) - Strong going against the weak 2. Employees use metaphors to describe and understand their relationship with bullies—communication as sense-making with (sympathetic) colleagues and researchers - Social world being build: workplace bullying organizes employees into victims and perpetrators - The victim’s perspective dominates  Sense-making  Using language- To label the flow of impressions as events, feelings, identities, relationships, etc. - To create experiences that are recognizable, sensible to self & others Observable communication: Metaphor-use  Metaphors- Link and compare unfamiliar things (e.g., adult/workplace bullying) to more familiar but unlike things (e.g., war)- Captures meaning and feeling in a compact, vivid image- Are not just poetic language—they “fundamentally guide how people experience their world” (p. 157) - Little nugget that makes a lot of sense, and can be used to explain to others what it feels