MANA 4325 1st Edition Exam 2 Study Guide Lectures 7 12 Lecture 7 September 12 LEADERSHIP MIND AND HEART Leader Capacity versus Competence Competence the set of skills necessary to succeed Set up and competency in leading and guiding people Capacity the potential each of us has to do more and be more than we are now Lincoln was the only president to be in the front line of the battle Before you are a leader success is all about growing yourself When you become a leader success is all about growing others Jack Welch Great leaders are the ones who are about their soldiers West Point Lecture 8 September 15 Mental Model How we think things will work Deep seated values and beliefs Get out of the mental model mindset We have been conditioned The 4 elements of a leaders mind Independent Thinking o Questioning assumptions and interpreting data and events according to one s own beliefs ideas and thinking rather than pre established rules or categories defined by others o Thinkers not doers Here to be mentally alert Look at things from a different perspective Open mindedness o The process of continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances System Thinking o Looking at the broader picture o Have a vision w change communication o The ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns Personal Mastery o The discipline of personal growth and learning and of mastering yourself it embodies personal visions facing reality and holding creative tension Refocusing and redefining future and vision Commitment to the truth Managing the gap between the vision and the current situation Emotional Intelligence EI Understanding yourself Personality test Ask others A person s abilities to perceive identify understand and successfully manage emotions in self and others The Components of Emotional Intelligence Self Awareness o Emotional self awareness Accurate self assessment Self confidence Social Awareness o Empathy Organizational awareness Service orientation Self Management o Emotional self control Trustworthiness Conscientiousness Adaptability Optimism Achievement orientation Initiative Relationship Management o Development of others Inspirational leadership Influence Communication Change catalyst Conflict management Bond building Teamwork and collaboration 8 Families of Emotions anger enjoyment fear surprise sadness shame disgust and love 2 Types of Motivations Fear based Motivation o Fear of boss change job Love based Motivation o Motivation based on feeling valued in the job Lecture 9 September 17 COURAGE AND MORAL LEADERSHIP Unethical vs Ethical Leadership Moral Leadership Is about distinguishing right from wrong and doing right seeking the just the honest the good and the right conducted in achieving goals and attaining your VISION Unethical Leadership Leader sets the tone Selfish greed 82 of CEOs said they lied about their golf scores Disrespect others Take credit for successes but blame others for failures Do not speak up when things are wrong How to Act Like a Moral Leader 1 Develop articulate and uphold high moral principles 2 Focus on what is right for the organization as well as all the people involved 3 Set the example you want others to live by 4 Be honest with yourself and others 5 Drive out fear and eliminate undiscussables 6 Establish and communicate ethics policies 7 Develop a backbone show zero tolerance for ethical violations 8 Reward ethical conduct 9 Treat everyone with fairness dignity and respect from the lowest to the highest level of the organization 10 Do the right thing in both your private and professional life even when no one is looking There are 3 Levels of Personal Moral Development Level 1 is Preconventional Follow rules Blind obedience to authority children Level2 is Conventional Lives up to expectations of others Upholds law Adults Level 3 is Post conventional do things without being asked Follows internal principles Balances concern for both oneself and others Continuum of Leader Follower Relationship Control Centered in the Leader Stage 1 CONTROL Authoritarian leader with Obedient subordinates Stage 2 PARTICIPATION Participative leader with team players Stage 3 EMPOWERMENT Stewardship leader with self responsible employees Stage 4 SERVICE Servant leader with whole employees Control Centered in the Followers Stewardship Leader becomes part of the team A belief that leaders are deeply accountable to others as well as to the organization without trying to control others define meaning and purpose for others or take care of others Leaders at the bottom of the Org Chart Lecture 10 September 19 Servant Leadership leader can back away Self managed work team There for back up and to help when needed Leadership in which the leader transcends self interest to serve the needs of others help others grow and provide opportunities for others to gain materially and emotionally Put service to others before your own interests Listen first be trustworthy Encourage others and help them achieve their goals The True Leader Leadership has strong ethical overtones with the central premise being that true leadership is service to others Robert Greenleaf Courage The ability to step forward through the fear by o Accepting responsibility o Going against the status quo o Taking responsibility for mistakes failures o Pushing beyond the comfort zone o Asking for what you want o Saying what you think o Fighting for what you believe in Six principles of Building TRUST 1 2 3 4 5 6 Deal openly with everyone Consider all points of view Keep promises Give responsibility as well as authority Listen to understand using dialogue Demonstrate that YOU CARE about people Courage in Application to Moral Leadership Requires personal courage Opposing unethical conduct Finding personal courage Believe in a higher purpose Draw strength from others Welcome failure Harness frustration and anger Lecture 11 September 22 THE LEADER AS AN INDIVIDUAL Ethics and Communication is the 2 things that permeates a leader Ethics is a difficult subject forcing people to think about moral issues with elusive answers Leaders make the tough decisions There are many ethical problems common to the workplace issues of quality safety property and human relations What do people want in a leader Integrity honesty trust Job knowledge and people skills Job