BCOM 3360 1st EditionExam # 1 Study Guide Lectures: 1 - 5Chapter 1 (August 25)Chapter 1: Career skills needed for hiring, promotion, effective job performance, more important bc of tech, learned through instruction and practice. Expectations of workers in the information age: work with words, figures, and data; generate, process, and exchange info; think critically; make decisions; take charge of career; continue learning. Critical thinking process: Problem, Identify and Clarify, Gather info, Evaluate evidence, Consider options, Choose best option and test it. Trends in todays workplace: more global competition, flatter management hierarchies, more team-based management, innovative communication tech, new work environments, more diverse workforce, new emphasis on ethics. Barriers that create misunderstanding: bypassing, differing frames of reference, lack of language skills, poor listening skills, emotional interference, physical distractions. Overcoming barriers: know communication is imperfect, adapt message to receiver, improve language and listen, question preconceptions, encourage feedback. Org com: functions (internal, external), new emphasis (interactive, mobile, instant), forms (oral, written), delivery (electronic, hard copy).Unit 1: Communication FoundationsChapter 1: Effective and Ethical Communication at WorkCommunication Skills and YouCommunication gives people a competitive edge. Com skills important to job placement, performance, career advancement, and org success. Most important to employers. Com skills are reading, listening, nonverbal, speaking, and writing. Writing skills are important because people work in different places. They are now a must-have. Can be a deciding factor in getting a job or promotion. Writing skills are very important!!! Communication skills must be learned.Thriving as a Knowledge Worker in the Information AgeWealth today depends on knowledge, not muscles. Knowledge workers get paid to learn . Information workers work with info and tech. Knowledge workers generates, processes, and exchanges info. M-commerce is mobile tech business, e-commerce is internet-based business. Jobs with thinking will be plentiful. Everyone needs to think critically. Thinking critically and creatively is having opinions backed by reasons and evidence. Constant training to get new skills is a must today. GPA is counted in finding a job. 3.0 usually the cutoff. Most important skills are communication. Trends Affecting You in Today's Dynamic WorkplaceSome trends are global competition, flattened management hierarchies, team-based projects, constantlyevolving tech, the "anytime anywhere" office, diverse workforce, and emphasis on ethics. Heightened Global Competition: Many businesses big and small compete globally. Successful communication in global market requires new skills and attitudes like cultural knowledge, sensitivity, flexibility, and patience. Flattened Management Hierarchies: Bc of global competition, businesses cut costs and flattened management hierarchies. This means quicker decisions can be made. What helped was movingaway from mainframe computing. Now every worker must be skilled in communicating. Expanded Team-Based Management: Companies are expanding team-based ops to boost involvement in decision making. Bc of team-based management, people must communicate with each other. Innovative Communication Technologies: Information and contacting is by communicating techs. Businessppl rely a lot on the internet to collect info, serve customers, and sell products and services. "Anytime, Anywhere"Nonterritorial Offices: New comm tech allows ppl to work anytime anywhere. Increasing DiverseWorkforce: Communicating in a diverse work environment requires new attitudes and skills. Renewed Emphasis on Ethics: With ethics, people cannot lie and say "the company made me do it."Understanding the Process of CommunicationCommunication is the transmission of information and meaning from one individual or group to another.Communication only successful when receiver understands what sender meant. Sender Has Idea: Communication begins with the sender. Sender Encodes Idea in Message: Second step is encoding. One problem is words have different meanings. Misunderstanding is called bypassing. Message Travels Over Channel: Medium message is transmitted is channel such as computer, phone, letter ect. Noise is anything that interrupts the transmission. Receiver Decodes Message: Receiver is who message is for. Translating message is decoding. Feedback Travels to Sender: Verbal and nonverbal responses of receiver create feedback. Overcoming Interpersonal Communication BarriersObstacles That Create Misunderstanding: Bypassing: misunderstanding with meaning. Differing Frames of Reference: Own biases and expectations. Lack of Language Skill. Distractions: Emotional interference,physical distractions, digital interruptions. Overcoming Communication Obstacles: Anticipate problems in encoding, transmitting, and decoding. Focus on receivers environment and frame of reference. Create an environment for useful feedback. Communicating in Business OrganizationsUnderstanding Internal and External Functions: Internal includes superiors, coworkers, and subordinates. External is customers, suppliers, government, and public. Shifting to Interactive, Mobile, and Instant Communication: Mobile, digital communication faster than letters or memos. Understanding the Advantages and Disadvantages of Mobile Communication: Most agree the best way to communicate is orally face-to-face. Advantages: little misunderstandings, see facial expressions and voice tone, efficient to develop consensus, enjoyable. Disadvantages: no written record, can waste time and be inconvenient. Understanding the Advantages and Disadvantages of Written Communication: Advantages: permanent record, organized, composed an read whenever. Disadvantages: careful preparation, can be risky, difficult to prepare. Improving the Flow of Information in OrganizationsFormal Communication Channels: Usually follow an orgs chain of command. Flows upward, downward, and horizontally. Downward Flow: From top to bottom. Obstacles to Downward Information Flow: Distortion of message. Improving Downward Information Flow: Smaller op units and work teams, shorter chains of comm. Use of newsletters, meetings, blogs, and videos ect. Upward Flow: Feedback from nonmanagement to management. Obstacles to Upward Information Flow: Distrust of management, fear