Types of Information SystemsPowerPoint PresentationSlide 3Slide 4Question: What type(s) of information systems does the case illustrate? Debate:Slide 6Frito-LaySlide 8IntroductionCapabilities of Information SystemsCapabilities of Information Systems - 2Capabilities of Information Systems - 3Capabilities of Information Systems - 4Capabilities of Information Systems - 5Capabilities of Information Systems - 6Capabilities of Information Systems - 7Slide 17Improving Communication and Decision Making Performance within Business ProcessesBasic Concepts of CommunicationCommunicationGeneral Model of a Communication SystemBasic Communication ConceptsSocial ContextPersonal, Impersonal, and Anonymous CommunicationTime, Place, and Direction of CommunicationCommon Communications Classified By Time and PlaceWhat are some approaches for Information Systems to improve communications?Approaches for Improving CommunicationMaking Face to Face Communication More EffectiveEliminate Unnecessary Person to Person CommunicationMaking Communication SystematicCombine and Extend Electronic Communication FunctionsQuestion: How have the different degrees of social presence in communication, or how have time, place, and direction of communication affected a situation in which you have been involved?Basic Decision-Making ConceptsSteps in Decision MakingSlide 36Different Classification SchemaClassification of IS: Organizational LevelsClassification of IS: Major Functional AreaClassification of IS: Major Functional Area - 2Major Functional AreasClassification of IS: Support ProvidedSlide 43Classification of IS: By Nature of Activity SupportedInformation Systems DesignInformation Systems Design - 2Classification of IS: By Information Systems ArchitectureDetail on Information Systems by Support ProvidedTransaction Processing SystemsBusiness Transactions in a FactoryTransaction Processing Systems - 3TPS Data Entry ScreenManagement Information SystemsMIS management reportMethods for Managerial Systems Support (MIS or Tactical Level)Statistical SummariesException ReportsPeriodic and Ad Hoc ReportsComparative AnalysisProjectionsEarly Detection of ProblemsRoutine DecisionsStrategic Potential of Transaction Processing and Management Reporting SystemsStrategic Potential of Transaction Processing and Management Reporting Systems - 2Decision Support SystemsIS Structured Decision-Making: Structuring loan authorizationDecision Support Systems - 2Graphical output from a DSSDecision Support ToolsExecutive Information SystemsEIS - 1EIS - 2EIS - 3Slide 74Office Automation SystemsGroup Support SystemsGroup Support Systems - 2GDSS RoomCommunication SystemsOptions for teleconferencingExpert SystemsExample: Information Systems in a Human Resource DepartmentTransaction Processing in an HRISManagement Information Systems as part of an HRISDecision Support Systems in an HRISExpert Systems in an HRISOffice Automation in an HRISSlide 88IS Impacts on Communication and Decision MakingSlide 90Slide 91Slide 92Transferable Features of ISSlide 94CIS 465 -Types of Information Systems (99F) 1Types of Information SystemsCIS 465 -Types of Information Systems (99F) 2Frito-Lay, Inc., a snack food subsidiary of Pepsi-Cola, outfitted its 10,000-person direct store-delivery sales force with handheld terminals used while calling on the 400,000 stores that sell its 100 products. Salespeople use the terminals to enter replenishment orders and record the number of “stales” removed after their 35-day shelf life. Based on this data, a printer in the truck prints an invoice handed to the store manager as part of the day’s deliveries. Salespeople hook the terminals to telephone lines to transfer each day’s data to the company’s mainframe computers in Dallas. The system saves salespeople four or five hours of paperwork per week.Case: Frito LayCIS 465 -Types of Information Systems (99F) 3The mainframes in Dallas consolidate the data each night as part of Frito-Lay’s internal replenishment system. Requirements for that system changed drastically in the 1980s, and Frito-Lay’s regional competitors became stronger. Frito-Lay had to be able to respond quickly to a variety of competitive challenges, ranging from price changes to totally new products. Coordination between manufacturing and sales had to be much tighter because the company needed to be able to run local promotions on Thursday for a product that would have to be available on Monday.CIS 465 -Types of Information Systems (99F) 4The system also used a data warehouse to provide comprehensive, up-to-date data for studying sales by any combination of product, store, and time period. In South Texas, the data from this system showed an unexpected drop in sales of Tostitos tortilla chips. Research into the cause of the drop indicated that a small competitor had launched a white corn tortilla chip. Frito-Lay developed a competitive white corn product within three months and regained market share.CIS 465 -Types of Information Systems (99F) 5Question:What type(s) of information systems does the case illustrate?Debate: The ability of large firms to build information systems like the one in the case gives them unfair advantages over small firms that lack both the staff and money to build such systems.CIS 465 -Types of Information Systems (99F) 6The Frito-Lay information system supports a range of communication and decision-making functions typically associated with different types of information systems. It is a transaction processing system because it is used to enter orders from each retailer. It can be considered a management information system or executive information system because it provides information in a readily available form for management’s use. It is a decision support system because it supports decision making by helping route drivers, customers, and managers obtain needed information in a genuinely useful form.CIS 465 -Types of Information Systems (99F) 7Frito-Lay•Customers–Frito-lay Customers–Managers and others who use data•Products–Complete and timely information accessible for decision-making–Convenience and low-cost for salespeople and customers related to ordering and managing inventory•Business Process–Steps:–Track customer inventories of Frito-Lay products–enter orders–Consolidate data about orders and the market–Use data for monitoring and decision-makingCIS 465 -Types of Information Systems (99F)