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Information Systems and Cases A Systems Solutions Methodology



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Information Systems Management Professor Chen Name INFORMATION SYSTEMS AND CASES A Systems Solution Methodology CASE PROBLEM FORMAT The case analysis should be divided into the following steps Phase I Step 1 Understanding a Problem Opportunity Identification of Problems Opportunities and Symptoms Separate major problems and opportunities from their symptoms Use the following system contexts to help reveal the problems or opportunities that are present a b c d Step 2 Statement of the Problem State the major problems or opportunities facing the organization a b c d Phase II Step 3 Describe the organizational system and its environmental systems Identify affected organizational subsystems and their components Define the objectives standards and constraints of the organization and affected subsystems Use methods such as interviews questionnaires personal observations examination of documents and modeling to gather data relating to a problem or opportunity Problem If only one problem is involved no subheading is needed because it would simply be a repetition of the major heading Major problem and minor problem s These categories are especially useful in identifying problems which are closely related but at the same time have different levels of significance Immediate problem and basic problem s These categories may be used to reveal that certain problems need immediate action on the part of management as opposed to those that are more fundamental to the situation and probably cannot be solved immediately for various reasons Required question s or issue s If applicable these categories are to be the first treated and should received priority in use of time and space in the report Developing A Solution Summary of Alternative Solutions Identify several alternative solutions at least three to the problems you have identified that the firm might take in solving problems This should include the major courses of action which you are inclined to reject from the beginning of the



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