CSU JTC 300 - Emails, Texts, Memos, & Letters (5 pages)

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Emails, Texts, Memos, & Letters



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Emails, Texts, Memos, & Letters

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An summary of the lecture on emails, texts, memos, and letters. Includes an explanation of when it's appropriate to use each kind of communication and their downfalls.


Lecture number:
6
Pages:
5
Type:
Lecture Note
School:
Colorado State University- Fort Collins
Course:
Jtc 300 - Professional and Technical Communication (CT-CO3)

Unformatted text preview:

JTC 300 1nd Edition Lecture 6 Outline of Last Lecture I Writing Exercises on Correcting Grammar Outline of Current Lecture II Emails E Messaging Texts and Memos A Common Reasons for Writing Emails Letters and Memos B Quick Tips for Emails Memos and Letters III Attachments IV Choosing Between Email and Memos a Memo Content V Appropriate Tone in Email Letters and Memos Current Lecture Chapter 4 With email text and Twitter does anyone just pick up the phone and call anymore Multiple platforms Written word dominant form Best communication source varies Telephone vs emails when is phone still the best When you need to convey emotion handling a delicate situation o Emotion almost always gets lost when writing When you need to move fast to enact action When you need a specific answer quickly When the communication is private o Question to ask yourself What is being recorded When you need to cut through emails to get your audience s attention Emails E Messaging Texts and Memos Perhaps the most common and widely distributed forms of communication in workplaces today Generally transmit smaller chunks of information Frequently internal documents about specific company information These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Common Reasons for Writing Emails Letters and Memos Report information Provide instructions Request info Deliver News o Favorable unfavorable Urge action or approval Reply o Request o Complaint Short Internal External Documents Consider Audience Consider tone degree of formality Appropriate salutations and closings o Show respect o Develop relationships Provide enough background info Privacy Issues with Short Messages Poor or ill chosen can go beyond intended destination Email is not private communication Email messages always have potential to become public The Six C s Concise concrete complete correct courteous and clear Quick Tips for Emails Memos



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