Organizational BehaviorOrganizational Attitudes & BehaviorWhy Do We Study Attitudes?Organizational Citizenship BehaviorFactors Influencing Attitudes and BehaviorJob SatisfactionJob Satisfaction’s Impact on BehaviorSituational Antecedents of Job SatisfactionOrganizational CommitmentOrganizational Commitment’s Impact on BehaviorJob InvolvementJob Involvement’s Impact on BehaviorSituational Antecedents of Job InvolvementOrganizational JusticeSlide 15Determinants of OCBBig 5 Personality TraitsOrganizational CultureOrganizational BehaviorOrganizational Attitudes & BehaviorOrganizational AttitudesJob SatisfactionOrganizational CommitmentJob Involvement Organizational JusticeOrganizational BehaviorOrganizational Citizenship Behavior Workplace ViolenceWhy Do We Study Attitudes?Are attitudes important?Criteria for evaluating the impact of employee attitudesJob PerformanceTurnoverAbsenteeismOrganizational Citizenship Behavior?Organizational Citizenship BehaviorAltruismConscientiousnessCourtesySportsmanshipCivic VirtueFactors Influencing Attitudes and BehaviorPersonalityBig 5Situational CharacteristicsJob CharacteristicsOrganizational CharacteristicsLeadershipSupervisor/Manager BehaviorJob SatisfactionFacet SatisfactionPayCoworkersInvolvementOpportunities for AdvancementSupervisorGlobal SatisfactionJob Satisfaction’s Impact on BehaviorJobSatisfactionPerformanceTurnoverAbsencer = .17r = -.40r = -.25OCBr = .30 - .40Situational Antecedents of Job SatisfactionProviding adequate trainingReward/Recognizing employeesSupporting innovationEmployee involvement in decision makingInspiring & communicating a shared visionTrust in managementSupervisor-employee “fit”Organizational CommitmentComponents of commitmentAffectiveNormativeContinuanceOrganizational Commitment’sImpact on BehaviorOrganizationalCommitmentPerformanceTurnoverAbsencer = .11r = -.28r = ?Job InvolvementJob Involvement vs. Work InvolvementJob Involvement - function of how much current job can satisfy needsWork Involvement - belief about the value of work in one’s lifeJob Involvement’s Impact on BehaviorJobInvolvementPerformanceTurnoverAbsencer = .08r = -.13r = -.14Effortr = .25Situational Antecedents of Job InvolvementFocuses on the job’s ability to satisfy certain psychological needsSense of meaningfulnessControl of work processesFeedback about accomplishmentsPersonal growth & developmentSupportive relationshipsOrganizational JusticeDistributive JusticeEquity distributionEquality distributionNeed distributionProcedural JusticeInputStructureOrganizational Citizenship BehaviorAltruismConscientiousnessCourtesySportsmanshipCivic VirtueDeterminants of OCBOCBsOrganizationalJusticePersonalityJob Satisfactionr = .20 - .30r = .30 - .40Big 5 Personality TraitsAgreeablenessNeuroticismConscientiousnessOpennessto ExperienceExtraversionBackOrganizational CultureA system of shared meanings that result in the way we do things around here.valuesnormsattitudesbeliefsmanagerial