What’s Happening?!2003 Market DataPC Sales Stay StrongStudent ATP PresentationsATP PresentationsRemaining ChaptersSummary of Chapter 9Main Chapter TopicsSlide 9Roles, Roles and Relationship Key ResponsibilitiesUsing IS to Compete Primary ResponsibilitiesRelationshipsMaking Things Happen!IS Organization as a Business Within a BusinessTechnology Transfer Through Organizational LearningPossible Exam Questions?Chapter 10 SummaryChapter ObjectivesRedefine and/or DefineThe ConceptRedefine and/or Define the BusinessRedefine and/or Define Products or ServicesRedefine and/or Define Business ProcessesValue to Customer ChartChange Management: A Major Management ChallengeChange Management FactorsConclusionsPossible Exam QuestionsChapter 11 Summary Telecommunications as the Delivery VehicleNetworks Plus DataTelecom NetworksLinking Users to Information within Applications on NetworksSlide 33IS ArchitectureSlide 35Slide 36Making Money on the InternetIntegrated Voice-Data ApplicationsTelecom Network ConclusionChapter 12 IntroductionChapter ObjectiveThe Success Factor ProfileCan be Used 3 Ways at 3 Different Points in TimeSuccess Factors ProfileSuccess Factor ProfileQuestions Regarding Success FactorsWhy So Many Factors?Company Success Factor ProfilesUse in Analysis Term PapersSlide 50Chapter 12Slide 52Slide 53Slide 54Slide 55CultureCulture Importance!Company CulturesHarley-Davidson CultureSlide 60Slide 61Slide 62Chapter 13eBay PresentationSlide 65Slide 66Slide 67Slide 68Slide 69Slide 70Slide 71IS Organization and PersonnelSlide 73Slide 74IS Organization and PersonnelSlide 76Slide 77Slide 78Slide 79Slide 80Slide 81Slide 82Slide 83IS Steering CommitteesSlide 85Slide 86Slide 87Slide 88Slide 89Slide 90Slide 91Slide 92CIO JobWhy a CIO?CIO “Must Have” Skill ProfilePersonal QualitiesCTO: Shift or Threat to CIO?Slide 98What’s Happening?!What’s Happening?!AT&T Cellular is being bought by Cingular for $41 billion.EU has rejected Microsoft’s offer to settle antitrust claims.“The greater the degree of international flexibility, the less risk of an economic crisis.”Alan Greenspan2003 Market Data2003 Market DataSemiconductor sales were $160 billion in 2003 and after a strong 2004 will have a 12% compound growth rate through 2008 reaching $282 billion.China has become an increasingly important driver of the semiconductor market as the largest consumer of mobile phones and second largest consumer of PCs. China is ¼ of the $60 billion total for the Asia-Pacific region.China has its own semiconductor companies.PC Sales Stay StrongPC Sales Stay StrongPC shipments in 2003 were 152 million units and are expected to grow 10% in 2004.First quarter 2004 shipments are estimated to be 44 million First quarter 2004 shipments are estimated to be 44 million units a 13.3% increase.units a 13.3% increase.Total shipments for 2004 are forecast as 187 million units Total shipments for 2004 are forecast as 187 million units up 13.9% over 2003.up 13.9% over 2003.A corporate replacement will be a strong point in the A corporate replacement will be a strong point in the second half of the year.second half of the year.Student ATP PresentationsStudent ATP PresentationsApple Computer – Sam BraffAgilent Technologies – Michael DjurovicDell Computer – Devon WardIntel – Xuemei LiOracle – Elizabeth WattCisco – Brandi MartinSun Microsystems – Alexander Shusta Presentations are on March 9ATP PresentationsATP Presentations10 minutes – will be strictly enforced.Cannot present the entire paper.Have multiple options as to how to structure the presentations.• Success factor profile.• Option generator.• Redefine and/or define.• Roles, roles and relationships.Remaining ChaptersRemaining ChaptersCh. 13 summary – Vitaliy LeeCh. 13 summary – Vitaliy LeeCh. 14 introduction – Andrew PobleteCh. 14 introduction – Andrew PobleteCh. 14 summary – Sunny BainsCh. 14 summary – Sunny BainsCh. 15 introduction – Cindy WongCh. 15 introduction – Cindy WongCh. 15 summary – Steven LevchenkoCh. 15 summary – Steven LevchenkoCh. 16 introduction – Victoria LinCh. 16 introduction – Victoria LinCh. 16 summary – Nav MathurCh. 16 summary – Nav MathurCh. 17 introduction – Mira VissellCh. 17 introduction – Mira VissellSummary of Chapter 9Summary of Chapter 9The Roles, Roles and The Roles, Roles and Relationships ConceptRelationships ConceptMain Chapter TopicsMain Chapter Topics1. Roles, Roles, Relationship Concept and Examples.2. Triggers of Action. 3. Technology Transfer Through Organizational Learning.4. Information Systems Organization as a Business within a Business.Roles, Roles and Relationship ConceptRoles, Roles and Relationship Concept1. The role of information systems is focused on competitive priorities.2. Senior management plays a major role in positioning and prioritizing the competitive role of information systems.3. There is an on-going working relationship between senior management and the information systems organization to sustain the successful use of information systems to compete.Roles, Roles and Relationship Roles, Roles and Relationship Key ResponsibilitiesKey ResponsibilitiesRole of Senior Executive:Role of Senior Executive: Provide long term vision for Provide long term vision for the future of the business.the future of the business.Role of Functional Management:Role of Functional Management: Understand the Understand the competitive role of IS, identify and specify requirement competitive role of IS, identify and specify requirement for the new system, give financial justification and for the new system, give financial justification and sponsor their systems.sponsor their systems.Role of IS Manager: Role of IS Manager: Earn a seat at the corporate table.Earn a seat at the corporate table.Role of UsersRole of Users: They are the operational level people that : They are the operational level people that use the information system and make things happen.use the information system and make things happen.Using IS to CompeteUsing IS to CompetePrimary ResponsibilitiesPrimary ResponsibilitiesDirectionConceptualApproachSpecificApproachSeniorManagementFunctionalManagementI/SManagement721102531041 510Figure 9-4RelationshipsRelationshipsRelationships: Ongoing working relationship between the senior management, that run the business and Information Systems organization. Two Options:1. Integral to running the
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