UT Knoxville MGT 201 - Exam 3 Study Guide (33 pages)

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Exam 3 Study Guide



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Exam 3 Study Guide

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Pages:
33
School:
University of Tennessee
Course:
Mgt 201 - Intro/Business Management

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Management 201 Final Exam Study Guide CHAPTER 12 MANAGING HUMAN RESOURCES Reliability the consistency of test scores over time Validity the correlation between test scores and job performance Adverse Impact One pitfall to be avoided is the inclusion of questions that are irrelevant to job success In line with affirmative action the application form should not ask questions that will create an adverse impact on protected groups unless the questions are clearly related to the job Examples o Employers should not ask whether the applicant rents or owns his or her own home because 1 an applicant s response might adversely affect his or her chances at the job 2 minorities and women may be less likely to own a home and 3 home ownership is probably unrelated to job performance o By contrast the CPA exam is relevant to job performance in a CPA firm thus it is appropriate to ask whether an applicant for employment has passed the CPA exam even if only one half of all female or minority applicants have done so versus nine tenths of male applicants 360 Degree Appraisal a process that uses multiple raters including self rating to appraise employee performance and guide development Strategic HRM the Role and Value of Human Capital Investments Research has found that effective human resource management and the alignment of HR strategies with the organization s strategic direction has a positive impact on performance including higher employee productivity and stronger financial results 3 Key Elements of Strategic Approach o All managers are involved in human resource management o Employees are viewed as assets No strategy can be effectively implemented without the right people to put it into action Employees not buildings and machinery give a company its competitive edge o Human resource management is a matching process integrating the organization s strategy and goals with the correct approach to managing human capital Human Capital refers to the economic value of the combined



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