COM 229 Lecture 5Outline of Last Lecture I. Classical ApproachesOutline of Current Lecture II. Humans Relations ApproachA. Hawthorne StudiesB. Maslow’s HierarchyC. McGregor’s Theory X/ Theory YIII. Human Resources ApproachA. Blake and MoultonB. Likert-IVCurrent LectureHuman relation approaches focus on the worker specifically increasing motivation to work/produce. More emphasis on individual member and what they can bring to the organization.- Delta from Classical by downplaying management control and increasing worker’s drive.- More incentives - Motivation for working is matters.Hawthorne Studies-Elton Mayo’s series at the Hawthorne plant.-Started from classical management theory.-Lighting Studies to maximize environmentEven with lights out, productivity increased. -Assembly lineTested physical/economic conditions; found social satisfaction better predictor of outputThey work harder when managers care, and when workers like each other.These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.Identified social factors as influence on outcome. Maslow’s Hierarchy of NeedsSelf-Actualization- now that you okay with who you can you raise yourself to another level, Esteem Needs, Social Needs, Safety needs, and physiological needs . Self Actualzation is not the goal for everyone.McGregor’s Theory – how the employee is seen.Theory X- A lot like the classical approach. Employees are there to be used.-Minimal work necessary; prefers to follow, skirks responsibility-Motivated by external rewards; self centered and not organization focused; resist change-Managers seek to control workers-pessimistic but practicalTheory Y- enjoys working; exercising creativity and ambition-seeks responsibility and advancement-motivated by internal rewards-managers seek to encourage/nurture workersHuman Relations PrinciplesHR says Worker Satisfaction -> Job Satisfaction ->