To:From:Date:Re:MemorandumTo: Patricia SuniaFrom: Nirmal PatelDate: February 26, 2014Re: Information-Delivery MemoTo begin with, after concluding my interview with Gagan Singh the secretary atUnited Trading Inc., which is located in Elk Grove, IL. The interview took place on the phonearound 3:00 PM and lasted about 20 minutes. The secretary at this company gave me a lot ofgreat feedback with all of the questions I had asked. She was a very sincere and nice lady whowas open to answering all of the questions that I brought up as well. One of the questions Iasked was what kind of writing do they typically do everyday. They answered stating that theyusually write memorandums to co-workers to help them with day-to-day tasks. In addition tothat they respond to complain letters that are sent to them buy people who purchase theirproducts and other businesses that sell their products as well. The audience she writes for isalmost always her co-workers and bosses since they do not get that many complaint letterssent to them. She also stated that once in a while they may also write good and bad responseletters to the customers as well about the products they purchased too. Prior to taking this job she had not taken any type of business writing course let aloneany writing courses before she got the job. She also did not attend any college classes and stillhasn’t since she has had this job. All of the experience she has not with business writing wasfrom the job she has and fellow co-workers that trained her for this job. She also told me aboutsome of her writing advice for students which would be to take as many writing courses asyou because when I am working I sometimes get lost or may not know something as well assomeone who has a background in taking a business writing course. I encourage people tooalso talk to some professionals that are working in this career field as well that can help peoplewith some background experience that they have. Further more she goes on to mention how she sets the tone of her writing dependingon who the person she is writing to. If she is writing back to a complaint letter that is ruderthan usual then she will do the same back but still be as professional as possible. If thecomplaint letter she writes is written nicely then she will do the same back. For emails tofellow co-workers she tends to write them in a friendly manner. While on the other hand thememorandums are written as professional as possible. She goes on to talk about how theaudience influences her writing style a lot when she is responding to someone or when she ismaking a memorandum for her co-workers. She stated that looking at what writer states helpsher write back in the same format. In addition to that she states no matter what whenever sheis writing she tries to stay as professional as possible while she is writing to anyone even herpeers because she is in a professional environment. In conclusion I believe taking a business technical writing course that I am currently innow would have been greatly beneficial to her in so many ways. One of the ways that it wouldhave been greatly beneficial was that we learn how to correctly write and format amemorandum throughout this class. Not only that but we also discussed and did good newsadjustment letters and bad news adjustment letters to help us prepare for a career field like thisso that would have been beneficial to her as well. I believe if she had taken a course likeBTW 250 she would not have been so lost when she had started her career working for UnitedTrading and she would not have needed to be trained by her co-workers as much either. Thankyou for the opportunity for creating this portfolio and for helping us prepare for the careerworld where we might have to do these things in the future. If you have any questions or concerns please contact me at [email protected] orcall me at (630)