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MSU PSY 255 - Work Teams Continued

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PSY 255 1nd Edition Lecture 21 Outline of Last Lecture I. Work Teams Outline of Current Lecture II. Team EffectivenessCurrent LectureTeam Effectiveness• Criteria for team performance– Productivity– Team viability (“+” attitudes)• Satisfaction with the team process, other members, team output• Relationship formed with other members– Withdrawal• 5 categories of predictors (Sundstrom et al., 2000)– Organizational context– Team composition– Nature of work– Intragroup processes– External processes• Organizational context– ‘Groupy’ organizations needed• Teams are recruited, selected, appraised, rewarded, trained, fired, etc.These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.• Organizational support and climate for teams• Team composition– Cognitive ability important, but personality may be more important– Preference for and favorable attitudes toward teams– Demographically diverse group best• Diversity ↑ performance & creativity, ↓ cost, “+” rep • Strong group identification requiredNature of work– Goals and tasks should be interdependent• Serial vs. parallel tasks– Cross-training important• Intragroup processes– Cohesion• Strength of social bonds and members’ motivation to remain within team• “+” related to task and contextual performance, and favorable work attitudes– Social loafing• Reduction in individual effort when in teams (vs. working alone)• Less likely if – Accountable for own work– Others are affected by work – Performance tied to valued outcomes– Task is attractive– Specific and challenging goals– Free-riding• Not contributing effort, but sharing rewards• Because own effort not perceived as being important to team success– Sucker effect• “if they’re doing it, so will I…”– Group decision-making process• Diagnosing the problem • Generating solutions– Brainstorming• Evaluating solutions• Choosing solutions– Delegating (nominate a ‘judge’)– Averaging individual inputs– Majority rules– Consensus• Developing action plan and implementation• Process loss: non-motivational elements that detract from performance– Ineffective communication– Egocentrism– Nonparticipation– Negative attitudes and/or affect• Groupthink– Desperate drive for consensus that suppresses consideration of alternative courses of action• Intragroup processes– Groupthink• Antecedents• Symptoms– Team Effectiveness• Remedies– Team Effectiveness• External processes– Leadership• Goal setting• Liaison with external entities• Secures necessary resources• Gathers and structures information• Handles administrative matters• Conflict


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