PSY 255 1nd Edition Lecture 20 Outline of Last Lecture I. Job SatisfactionOutline of Current Lecture II. Work Teams III. Social InfluenceIV. Taxonomy of Teams V. Team Development Current LectureWork Teams: Groups of employees who perform interdependent work and share common goals – Formal vs. informal– They vary by duration and scope• Why use them? – They are natural– Fend off problems related to having a large organization– Control and discipline– Increase creativity– Improve performance and decision-making• Criticisms– Require more time and coordination– Social loafing– Groupthink– Intra- and inter-group conflictThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.– Turn off individualistic employeesSocial Influence• Groups affect members’ attitudes and behavior via:– Norms• Shared expectations about appropriate ways of acting and responding– Descriptive vs. prescriptive– Theory of planned behavior– Collective self-concept– Roles• Behaviors expected of an employee who occupies a particular positions– Based on position, not membershipTaxonomy of Teams• Function-based– Production and service• Front-line; produce tangible output/service– Management• Strategic, long-term aims– Project• Created for single purpose; cross-functional– Advisory• Problem-solve and recommend solutionsTeam Development• 5 stage model (Tuckman, 1965)– (1) Forming• Becoming acquainted; interactions polite, tentative, guarded– (2) Storming• Greater comfort; more disagreement– (3) Norming• Roles and norms established; unity and trust increases– (4) Performing• Focus on goals and productivity; highest performance at this stage– (5) Adjourning• Group disbands; stress may
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