shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx 1st reply Apple s Balanced Scorecard evaluationUnique set of factors in Apple s perspectives Apple Inc management will identify the current company position and focus a betterperformance using the four perspectives of a company balanced scorecard i e Financial perspectives Customer perspectives Internal business perspectives Learning and growth perspectives The various unique factors in Apple s perspectives will guide the management of the companyto note the company previous trends the current state and the need to focus an elevatedperformance in the future period These unique factors include Customer satisfaction Operational efficiency Employee excellence Financial profitability Financial perspective factors include increaseShareholder value Increase Financialprofitability Increase Sales Increase revenue Customer perspective factors include customersatisfaction market share shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx 1 1Apple s balanced scorecard Customer satisfactionInternal businessperspectiveFactors include Core competencethrough hours rate Apple s Tendering Workplace safety Operationalefficiency Innovation and growthperspective Employee attitudes Employeeexcellence shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx From the previous records of the company Apple did not always focus on meeting the needs forits customers Lawrie Gavin J G Cobbold I 2004 The company focused majorly on itsproducts and technology Currently Apple Inc has shifted its focus towards customer satisfactionand it has now become its core value in the company To make customer satisfaction better thecompany has developed its own customer driven survey that will help in analyzing customersegments in the market and help to improve and meet customer needs and interests Operational efficiencyTheme operationalefficiency Objectives MeasuresTargets Initiatives Financial ProfitabilityIncreased revenue Market value Company revenue25 per year20 per year Optimization Standardization Customer More customersLower prices Fast serving timeThe number of complaints Minimal time in industry 98 satisfaction Quality management Customer loyalty Internal Improve activity time On time product and service delivery 25 minutes Quality management Learning and growthAlignment with company goalsImproved performance 80 Training The operations of Apple Company were to be carried on in an efficient way that will make thecompany incur small expenses The company in the previous years has been having high cost shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx expenses in installations architectures and distribution system Currently the company is focusedon addressing the following efficiency areas user friendly interfaces powerful softwarearchitectures and efficient distribution systems However Apple Inc Company executives areworking along with the top management of the company to improve the operational efficiency ofthe company Employee excellenceThe company has also analyzed employee commitment and alignment towards employeeexcellence in the company Apple Inc will conduct a survey to address employee excellence intheir respective jobs The survey will help the company in knowing the previous records onemployee side and the alignment of their commitment towards their excellence in performingtheir duties Financial profitabilityThis will be attained through increase in Apple s market share The company records on previousreturn capital employed cash flows profitability and sales will be used to differentiate the previous records and the current state of Apple Inc the current records will be used to estimate the future financial profitability of the company 2nd post reply Hershey s Company shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx Monitoring and measuring strategic implementation of the key performance indicators Hershey s financial perspective1 Strategic themes Strategy Affordable Price Quality delivery Quick Service at the time of sale Faster delivery time Sustain Stay positive Objectives Measures Objectives Measures Objectives MeasuresObjectivesMeasures New pricing change in prices Improve the quality of productsCustomer satisfactionNo delays 10 minutes of serviceNo complaints Customer appreciationIncreased profitability No losses Customer satisfactionGood commentsCustomer loyalty Increasedcustomers Speedy operationsRate per hour Hershey s customer perspective Strategic themes Strategy Affordable Price Quality delivery Quick Service at the time of sale Faster delivery time Attract retain more customersObjectives Measures ObjectivesMeasuresObjectives Measures Objectives Measures Low pricing Lower food prices quality food delivered Customergood commentsNo delays 5 minutes of serviceMinimal time used Time perhour of delivery Customer loyalty No complaints in prices Customer satisfactionGood commentsCustomer retention Retention in customerSpeedy operationsRate per hour shared via CourseHero com This study resource was This study source was downloaded by 100000812280339 from CourseHero com on 09 06 2021 09 04 47 GMT 05 00 https www coursehero com file 31924529 balanced scorecard Apple Inc Hershey Codocx number Hershey s internal business perspective Strategic themes Strategy Affordable Price Quality delivery Quick Service at the time of sale Faster delivery time Stay positive And HarvestObjectives Measures Objectives Measures Objectives MeasuresObjectives Measures Identify newly priced applicationsNew pricesNew applications Improved quality Quicker applications