shared via CourseHero com This study resource was This study source was downloaded by 100000770016915 from CourseHero com on 06 01 2021 14 57 47 GMT 05 00 https www coursehero com file 40292882 TOTAL QUALITY MANAGEMENT FINAL REPORTdocx TOTAL QUALITY MANAGEMENTAmerican University of Science and TechnologyTOTAL QUALITY MANAGEMENT shared via CourseHero com This study resource was This study source was downloaded by 100000770016915 from CourseHero com on 06 01 2021 14 57 47 GMT 05 00 https www coursehero com file 40292882 TOTAL QUALITY MANAGEMENT FINAL REPORTdocx Contact DetailsStudent Name Raya Malaeb ID E mail Rayamalaeb outlook comStudent Name Maggy Alawar ID 12132102 Email Maggyalawar rocketmail comStudent Name Firas Mhanna ID E mail Firas mhanna hotmail comStudent Name Elie ID Email Student Name Marcel Hilal ID Email Marcelhilal92 hotmail com Program Undergraduate Bachelor of Business ManagementAcademic Year Fall 2017 2018 shared via CourseHero com This study resource was This study source was downloaded by 100000770016915 from CourseHero com on 06 01 2021 14 57 47 GMT 05 00 https www coursehero com file 40292882 TOTAL QUALITY MANAGEMENT FINAL REPORTdocx SAMSUNGINTRODUCTION Due to the fact we are living in a world where technology is a primary need for absolutely everyone we decided to select the product that is mainly consumed by all societies cell telephones have become a first rate need for each person no matter what their age is so that they can communicate with the rest of the arena There are basic manufacturers of telephones that are the most competitive that are I phone Samsung and Huawei Our assignment is going to be about Samsung smart phones History Of SAMSUNG 1938 Lee Byung chull found SAMSUNG Sang hoe they exported fruits vegetables and fish 1969 Becoming SAMSUNG electronics SAMSUNG Sanyo electronics which later became SAMSUNG electronics 1972 the 1st SAMSUNG branded TV 1988 SAMSUNG introduces the 1st mobile phone 1994 Develops the world s 1st 256 megabit DRAM chip 1995 Mr Lee was furious about poor quality resulting in 150 000 phones fax machines and other devices to be burned in front of employees at a factory in South Korea 1998 SAMSUNG introduces world s first mass produced digital TV 2006 Leading brand within the television market 2009 first android Smartphone was introduced and launched 2011 Largest Smartphone provider in the world 2013 introducing the Galaxy Gear Smart watch which acted as a companion to the Smart phone shared via CourseHero com This study resource was This study source was downloaded by 100000770016915 from CourseHero com on 06 01 2021 14 57 47 GMT 05 00 https www coursehero com file 40292882 TOTAL QUALITY MANAGEMENT FINAL REPORTdocx OVERVIEW OF THE PRODUCT Samsung is an international brand that has been in the market since 1938 It is headquarter in Seoul South Korea Just a few years back Samsung was struggling to catch up in the smart phone market However recently Samsung started to provide quality service by meeting most of their customer needs they provide all technologies available in the market It regularly conducts surveys to assess client satisfaction address client complaints and identify areas for improvement It is reliable since it has the ability to perform consistently over time Samsung hasa policy of empowering lower level employees in the organization in order to make decisions without asking their top managers When an organization allows for such a policy employees will often feel good about themselves Employees are encouraged to participate and communicate with each other in order to resolve conflicts A recent study indicated that Samsungseemed to excel in improving the quality and profitability Its concept of the dual sourcing and maintaining a proper resource management has contributed positively to Samsung s quality Samsung engineering utilizes a quality management system that satisfies all the requirements of ISO 9001 2008 certifications It is constantly striving to reach new levels of quality assurance that is beyond the customers expectation it is also annually recruiting low level employees to the organization On the other hand there are many difficulties that Samsung seems to face such as it lacks behind the I Phone I Phone is considered by many customers as unique and simple to use while Samsung is generally hard to use Another difficulty is satisfying customers requirements in a dynamic environment because there needs are constantly changing In terms of quality Samsung seems to be one of the top 5 companies that is providing timely accurate quality service to its customers QUALITY STUDY Engineering ensures client satisfaction through implementing strict quality assurance guidelines for all of its products and services To acquire this the quality control department begins with the idea that more information translates to higher products To collect this information shared via CourseHero com This study resource was This study source was downloaded by 100000770016915 from CourseHero com on 06 01 2021 14 57 47 GMT 05 00 https www coursehero com file 40292882 TOTAL QUALITY MANAGEMENT FINAL REPORTdocx our undertaking supervisors keep near communication with the customer and conducts stringent audits of EPC execution The lessons learned from these research aid Samsung Engineering in anticipating problems before they get up in addition to improving overall performance on future projects Samsung Engineering utilizes a quality management system that satisfies all the requirements of ISO 9001 2008 and KS Q ISO 9001 2009 certifications and ensures all employees understand and abide by its strict quality assurance policies COST OF POOR QUALITY MANAGEMENT Within the EPC enterprise failure to conduct quality control can bring about full size unnecessary fees seeking to keep away from overages Samsung Engineering engages in cost of bad exceptional COPQ manipulate activities designed to prevent and mitigate quality problems across the entire operation of the organization along with rework delays in delivery of materials equipment and interruptions within the production schedule This initiative helps reduce project execution charges whilst on the same time enhance consumer satisfaction SAMSUNG GALAXY 7 EXPLOSION The Samsung galaxy note 7 was released on August 2 2016 however on September 2 Samsung decided to suspend the sales of the note 7 and announced an immediate recall for all mobiles thatwere owned by the customers The reason