BUAD 304 REVISION SHEET CHAPTER 1 1 1 Organizational behavior Interdisciplinary field dedicated to understanding and managing people at work Crucial to your success in all areas Applying tools opens opportunities to set you apart Contingency approach rely on one best way Calls for using the OB concepts and tools that best suit the situation instead of trying to The technical expertise and knowledge to do a particular task or job function Relate to our human interactions and include both interpersonal skills and personal Guides our behavior by identifying right wrong and the many shades of gray in between Situations with two choices neither of which resolves the situation in an ethically Hard skills Soft skills 1 2 Ethics attributes Ethical dilemmas acceptable manner 1 3 Problem Difference or gap between an actual and a desired state or outcome Basics of the three step approach Step 1 Define the problem Step 2 Identify potential causes using OB concepts and theories Step 3 Make recommendations and if appropriate take action