FSU SPC 3210 - Chapter 6: Coordinated Management of Meaning

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Chapter 6 Coordinated Management of Meaning By W Barnett Pearce Vernan Cronen Intro CMM the belief that communication is the process by which we collectively create the events and objects of our social world We control In defining our situations in life We are constructing and being constructed by world views CMM starts with the assertion that people in conversations co construct their own social realities and are simultaneously shaped by the worlds they create Every conversation has an afterlife Tomorrow s social reality is the afterlife of how we react today Questions to ask What are we making together How are we making it How can we make better social worlds CMM has evolved into 3 distinct directions Practical Interpretive and Critical CMM as a Practical Theory Tools used to Help understand flawed patterns of interaction Create a better social environment through communication Identify critical moments in conversation Examples Family Therapy Mediation Boy with Asperger s where him parents are stuck in a strange loop Strange loop an unwanted repetitive commutation pattern Young couple fighting where both have different levels of meaning Cupertino Community Project dialogic communication Fix ethnic diversity in community that makes others wan to listen listen so others want to speak conversation where people speak in a way CMM as an Interpretive Theory Social constructionist Picturing Persons In Conversations language theorists who believe in CMM 1 The experience of persons in conversations is the primary social process of human life M C Escher s Bond of Union communication is performative the form of the communication affects what is being communication illustrates notion of PIC 2 The way people communicate is often more important than the content of what they say mood manner of PIC plays a large role in the social construction process Escher s Bond Process of communication the ribbon creates the events and objects of our social worlds the faces not by its substance but through its form You say something I respond my Logic of meaning and action response makes you feel that you must instruct me on the errors of my ways I don t feel like taking instruction from you Logical force the moral pressure or sense of obligation a person feels to respond in a given way to what someone else has just said or done 3 The actions of persons in conversation are reflexively reproduced as the interaction continues the process by which the effects of our words and actions reflexivity on other bounce back and affect us an act performed by a person also acts upon the person who performs it 4 As social constructionists CMM researchers see themselves as curious participants in a pluralistic world Curious it s a folly to profess certainty with individuals in ever changing circumstances Social constructionist are participants as opposed to spectators because they seek to be actively involved in what they study Live in a pluralistic world because they assume that people make multiple truths Action research collaborative approach that seeks to engage community members as equal participants in the research process Work together with people to build a picture of what s going on Stories Told and Stories Lived Stories lived Stories told We re obligated to adjust our stories told to fit the realities of our the co constructed actions that we perform with each other the narratives that we use to make sense of our stories lived stories lived Hierarchy of Meaning a rank order of the relative significance of contexts any verbal nonverbal message as part of an interaction Speech Act the basic building block of the societal universe people create contexts episode relationship identity culture are ranked with significance to each speech act Episode a sequence of speech acts held together by a story Relationship coordinated actions and managed meanings b n ppl Identity continually crafted through the process of communication Self image becomes context for how we manage meaning Culture webs of shared meanings values Serpentine Flow of Conversation affected by what the other person says Coordination The Meshing of Stories what one person says affects and is Coordination the process by which persons collaborate in an attempt to bring into being their vision of what is necessary noble good to preclude the enactment of what they fear hate despise Doesn t require people to reach agreement on the meaning of their Coordination with coherence people cooperating but for different joint action reasons compromise CMM as a Critical Theory Spotting Harmful Helpful Communication As the theory has evolved it has developed a critical edge CMM reminds us that communication has the power to create a social universe of alienation anger malice or one of community tolerance The critical edge of CMM separates communication styles that are harmful from those that are helpful CMM advocates want to function as peacemakers Destructive Patterns of Communication To remedy destructive patterns CMM theorists advocate that There is no single truth Dialogue is optimal form of introduction holding our own perspective while being open to others President s address of 9 11 created an negative afterlife that magnified the effects of the attacks CMM view of conflict suggests that both sides are acting morally according to their own understanding Cosmopolitan communication different backgrounds values beliefs without trying to change them coordination with others who have Ethical Reflection Martin Buber s Dialogic Ethics Focuses on relationships between people rather than on moral codes of conduct Two types of relationships I It I Thou treat the other person as a thing to be used an object to be manipulated Lacks morality Experience the relationship as it appears to the other person treat the other person as a valued individual Narrow ridge a metaphor of the I Thou living in the dialogic through dialogue tension between ethical relativism and rigid absolutism No standards vs rules being etched in stone Standing your own ground while being open to others Chapter 7 Expectancy Violation Theory Original Premises Judee Burgoon Focus is the structure of nonverbal messages particularly proxemics People have expectations about verbal nonverbal behaviors of others The better we know somebody the closer we will let them get Personal Space Expectations Personal space Proxemics the invisible variable volume of space surrounding an individual that defines that


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FSU SPC 3210 - Chapter 6: Coordinated Management of Meaning

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