Human Resource Management The policies practices and systems that influence employees behaviors attitudes and performance Human Capital An organization s employees described in terms of their training experience judgment intelligence relationships and insight High Performance Work System An organization in which technology organizational structure people and processes all work together to give an organization an advantage in the competitive environment The process of getting detailed information about jobs The process of defining the way work will be performed and the tasks that a given job requires The process through which the organization seeks applicants for potential employment The process by which the organization attempts to identify applicants with the knowledge skills abilities and other characteristics that will help the organization achieve its goals Job Analysis Job Design Recruitment Selection Training Development Performance Management Human Resource Planning A planned effort to enable employees to learn job related knowledge skills and behavior The acquisition of knowledge skills and behaviors that improve an employee s ability to meet changes in job requirements and in customer demands The process that ensures that employees activities and outputs match the organization s goals Identifying the numbers and types of employees the organization will require to meet its objectives Evidence based HR Collecting and using data to show that HR practices have a positive influence on the company s bottom line or key stakeholders Corporate Social Responsibility A company s commitment to meeting the needs of its stakeholders Stakeholders The parties with an interest in the company s success typically shareholders the community customers and employees Ethics Internal Labor Force External Labor Market High Performance Work Systems Knowledge Workers Employee Empowerment Teamwork The fundamental principles of right and wrong An organization s workers its employees and the people who have contracts to work at the organization Individuals who are actively seeking employment Organizations that have the best possible fit between their social system people and how they interact and technical system equipment and processes Employees whose main contribution to the organization is specialized knowledge such as knowledge of customers a process or a profession Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service Total Quality Management TQM Reengineering Outsourcing Offshoring Expatriates HR Information Systems Electric Human Resource Management A companywide effort to continually improve the ways people machines and systems accomplish work A complete review of the organization s critical work processes to make them more efficient and able to deliver higher quality The practice of having another company a vendor third party provider or consultant provide services Moving operations from the country where the company is headquartered to a country where pay rates are lower but the necessary skills are available Employees who take assignments in other countries A computer system used to acquire store manipulate analyze retrieve and distribute information related to an organization s human resources The processing and transmission of digitized HR information especially using computer networking and the Internet Self Service System in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys Psychological Contract A description of what an employee expects to contribute in an employment relationship and what their employer will provide the employee in exchange for those contributions Alternative Work Arrangements Equal Employment Opportunity Equal Employment Opportunity Commission EEOC Affirmative Action Disability Methods of staffing other than traditional hiring of full time employees for example use of independent contractors on call workers temporary workers and contract company workers The condition in which all individuals have an equal chance for employment regardless of their race color religion sex age disability or natural origin Agency of the Department of Justice charged with enforcing Tittle VII of the Civil Rights Act of 1964 and other antidiscrimination acts An organization s active effort to find opportunities to hire or promote people in a particular group Under the Americans with Disabilities Act a physical or mental impairment that substantially limits one or more major life activities EEO 1 Report The EEOC s Employer Information Report which counts employees sorted by job category sex ethnicity and race Uniform Guidelines of Employee Selection Procedures Office of Federal Contract Compliance Procedures OFCCP Disparate Treatment Bona Fide Occupational Qualification Disparate Impact Four Fifths Rule Guidelines used by the EEOC and other agencies to identify how an organization should develop and administer its system for selecting employees so as not to violate antidiscrimination laws The agency responsible for enforcing the executive orders that cover companies doing business with the federal government Differing treatment of individuals where the differences are based on the individual s race color religion sex national origin age or disability status A necessary qualification for performing a job A condition in which employment practices are seemingly neutral yet disproportionately exclude a protected group from employment opportunities Rule of thumb that finds evidence of discrimination if an organization s hiring rate for a minority group is less than four fifths the hiring rate for the majority group Reasonable Accommodation Sexual Harassment An employer s obligation to do something to enable an otherwise qualified person to perform a job Unwelcome sexual advances as defined by the EEOC Occupational Safety and Health Act Occupational Safety and Health Administration Right to Know Laws Material Safety Data Sheets U S law authorizing the federal government to establish and enforce occupational safety and health standards for all places of employment engaging in interstate commerce Labor Department agency responsible for inspecting employers applying safety and health standards and levying