Exam 1 material Chapter 1 Intentional Interviewing and Counseling Chapter 2 Ethics Multicultural Competence Wellness Chapter 3 Attending Behavior Basic to Communication Chapter 4 Questions Opening Communication Chapter 5 Observation Skills Chapter 6 Encouraging Paraphrasing and Summarizing Key Skills of Active listening Multicultural reading on BB Personal Wellness reading on BB Study Guide Breakdown Vocab Words from class and text Class Notes Text Notes Vocab Counseling Changing human behavior helping or resolving the client s problems Interviewing Gathering information problem solving or advice giving by various types of interviewers Microskills communications skill units of the interview that provide specific alternatives to use with many types of clients and all theories Narrative Theory Theory created by Michael White that emphasizes the client s story during interviewing Neuroplasticity the brain s capacity to develop new neural connections in response to new experiences Professional Code of Ethics ensures high standards of professional service and protects clients Evidence Based Treatment Movement practice based on evidence based principles and current information Informed Consent inform client of goals procedures benefits and risks of counseling Confidentiality ethical duty to protect information revealed in counseling from unauthorized disclosure Privileged communication a client s legal right guaranteed by state statute that confidences in a therapeutic relationship will be safe during court Duty to Warn obligation to notify an identified potential victim group of victims of possible danger Duty to Protect ethical and or legal obligation to implement a reasonable plan of intervention to alert or de escalate client behavior that may harm self or others Privilege power that is given to people through cultural assumptions and stereotypes Personal Wellness personal responsibility and intentionality Holistic model separate parts of human functioning in body mind and spirit are interrelated and each affect each other Vicarious Trauma stress caused by a client s problems Burnout long term exhaustion of a counselor Attending Behavior culturally and individually appropriate eye contact vocal qualities verbal tracking skills body language Mimesis adopting the client s tempo of communication Restatements extended encouragers using the exact words of client that will be less likely to determine what the client might say next Class Notes Chapter 1 Toward Intentional Interviewing and Counseling Counseling changing human behavior helping resolution of the client s problems learning Counseling Educational Supportive Situational Problem Solving Conscious Present Normal Problems Short Term Interviewing Less personal Less intensive Shorter Interviewing gathering information problem solving advice giving interviewers can vary Psychotherapy Reconstructive In Depth Analytical Unconscious Past Dysfunction Long Term Counseling More personal More intensive Longer Microskills communication skills units of the interview that provide specific alternatives to use with many types of clients and all theories allows you to anticipate or predict a client s response purposeful intentional asking describe or tell me instead of a yes or no question will provide more information intentionality ask what you want to know Intentional Prediction 1 Questions begin open questions with who what when where and why could can or would allow questions to be open or closed thus giving more power to the client Predicted Result clients will give more detail and talk more in response to open questions closed questions may provide specific information 2 Reflection of Feeling identify the key emotions of a client and feed them back to clarify affective experience Predicted Result clients will experience and understand their emotional states more clearly and talk in depth about feelings Narrative Theory created by Michael White while interviewing we re concerved with the client s story emphasizes storytelling and the generation of new meanings stories that people tell construe their experience in unhelpful ways Ex A man s dominant story is that he can t trust anyone notices times where this is true and ignores times it isn t Goal of Narrative Theory deconstruct the unproductive narrative and reconstruct a more productive story with unique outcomes Ex Find times when he has been able to trust 5 Stages of Narrative Theory 1 Relationship build a working alliance 2 Story and Strengths listening what is going right 3 Goals what do you want to change how do we get there 4 Restory 5 Action new ways to talk about themselves new ways of thinking and acting Chapter 2 Ethics Multicultural Diversity Wellness Steps of Ethical Decision making 1 Determine that the matter is an ethical one 2 Consult available guidelines 3 Consider all sources that might influence your decision 4 Consult with a colleague 5 Evaluate the rights responsibilities and vulnerability of all affected parties 6 Generate alternative decisions 7 Enumerate the consequences of making each decision 8 Make and implement the decision 9 Ongoing Evaluation Professional Code of Ethics ensures high standards of professional service and protects clients provide general guidance provides a standard for membership Putting Client Welfare 1st respect eh client s rights Competence exercise within the limits of the counselor s qualifications collaborates seeks counsel referrals recognize limits and seek supervision Evidence Based Treatment Movement practice based on evidence based principles and current information Informed Consent inform the client of goals procedures benefits and risks of counseling Confidentiality ethical duty to protect information revealed in counseling from unauthorized disclosure Privileged Communication a client s legal right guaranteed by state statute that confidences in a therapeutic relationship will be safe during court Limitations to Confidentiality 1 Danger to self 2 Danger to someone else 3 Child abuse 4 Elder abuse 5 Court Order Assessing Danger 1 Thought of suicide 2 Previous harm to self 3 Substance abuse 4 Plan to hurt themselves 5 Means to act on the plan Duty to Warn obligation to notify and identified potential victim group of victims of possible danger Tarasoff Case a therapist contacted the police but didn t warn the victim police couldn t get there in time different in each state Duty to Protect ethical and or legal obligation to implement