Chapter 1 Managing Human Resources High performance work system An organization in which technology organizational structure people and processes all work together to give an organization an advantage in the competitive environment Human capital an organization s employees described in terms of their training experience judgment intelligence relationships insight behavior attitudes performance Human resource management The policies practices and systems that influence employees At companies with effective HR employees and customers tend to be more satisfied The companies tend to be more innovative have greater productivity develop a more favorable reputation in the community Sustainable competitive advantage is better than competitors at something and can hold that advantage over a sustained period of time Explain how HRM contributes to an organization s performance Human resources have the necessary qualities to help give organizations this advantage Human resources are valuable Human resources with needed skills and knowledge are sometimes rare Human resources cannot be imitated Human resources have no good substitutes Performance Management The process of ensuring that employees activities and outputs match the organization s goals The HR department may be responsible for developing or obtaining questionnaires and other devices for measuring performance The role of supervisors in HRM Non HR managers must be familiar with the basics of HRM and their own role with regard to managing human resources Supervisors typically have responsibilities related to all the HR functions Supervisors Help define jobs Forecast HR needs Provide Training Interview and select candidates Appraise performance Recommend pay increases and promotions Communicate policies Motivate with support from pay benefits and other rewards Employees as part of the firm s resources The concept of human resource management implies that employees are resources of the employer A type of resource is human capital Human Capital an organization s employees described in terms of their training experience judgment intelligence relationships and insight Employee s in today s organizations are not interchangeable or easily replaced parts of a system but the source of the company s success or failure Connect Chapter 1 2 questions 1 High performance work system refers to an organization in which technology organizational structure people and processes all work together to give an organization an advantage in the competitive environment knowledge skills abilities and other characteristics that will help the organization achieve its goals refers to the process by which an organization attempts to identify applicants with the necessary refers to the process through which the organization seeks applicants for potential employment 2 Recruitment 3 Selection 4 The act of identifying the numbers and types of employees the organization will require to meet its objectives is are the parties that have an interest in the company s success typically they include shareholders 6 Employees whose main contribution to the organization is specialized knowledge are termed knowledge 7 Giving employees responsibility and authority to make decisions regarding all aspects of product development or 5 Stakeholders referred to as human resources planning the community customers and employees workers 8 Teamwork customer service is termed employee empowerment product or provide a service 9 Total quality management systems accomplish work 10 Issues that concern the company is the assignment of work to groups of employees with various skills who interact to assemble a refers to a companywide effort to continually improve the ways people machines and a About how many employees does the average HR expert handle 90 b How does training differ from development Training improves and employee s ability to perform a specific job development improves an employee s ability to meet new or existing challenges c HR managers can demonstrate that their programs increase company profits by using evidence based HR d Employee attitude surveys would fall under which HR function Employee relations e Concerns about privacy of employee records would fall under which function of HR Personnel policies f According to federal law how should employee databases be maintained in order to protect employee s privacy There are no federal laws 11 Traditional vs Strategic HR a Companies with effective HRM tend to have all of the following EXCEPT Higher staffing levels b Research has demonstrated that HRM decisions such as how to evaluate employee performance can impact employees motivation and ability to provide goods and services that customers value c The idea that employee characteristics can add economic value to an organization is expressed through the concept of Human Capital d Which of the following is NOT true about human capita They are easily interchangeable e An organization that is consistently better than its competitors is said to have a sustainable competitive f All of the following are important to maintaining a high performance work system EXCEPT rewarding advantage people for seniority 12 Ways to create High performance work systems a Which of the following is not one of the reasons that companies are attempting to create high performance work systems Increasing government regulation b The occupations showing the greatest percentage of increase between 2008 and 2018 are expected to be healthcare and computers c What is a technoservice employee Employees who have specialized technical skills as well as customer service skills and the company d When employees are engaged they are fully involved in their work and are committed to both the job e Teams of employees that work together via communications technology are known as Virtual teams f Which of the following is one of the activities previously reserved for managers no commonly performed by work teams Working directly with customers 13 Organizational strategies a The current view of HRM is that it is becoming more of a strategic role b What does it mean when it is said that early retirement programs use a grenade approach they eliminate an entire group of employees regardless of performance c Companies that offer early retirement programs usually end up rehiring to replace essential talent within d Why would employers choose to hire their employees from an international pool they want to a year compete in international