CUNY BUS 3100 - Topic 1 Operations and Productivity (MCQ)

Topic 1 Operations and Productivity (MCQ)1. Which of the following tasks would NOT typically represent an operations management activity at Hard RockCafe?A. receiving a shipment of incoming food ingredientsB. preparing an employee scheduleC. filing a tax returnD. designing an efficient layout2. The creation of goods and services is referred toas:A. design.B. production.C. transformation.D. formation3. The production process at Hard Rock Cafe does NOT include which of the followingactivities?A. advertisingB. placing raw materials in cold storageC. receivingD. cooking4. Which of the following is NOT considered to be one of the three primary functions that all organizationsperform?A. production/operationsB. research and developmentC. marketingD. finance/accounting5. Which of the following activities at a commercial bank is NOT an operationsactivity?A. securityB. maintenanceC. auditingD. check clearing6. Which of the following activities at an airline is NOT an operationsactivity?A. salesB. cateringC. flyingD. crew scheduling7. A global network of organizations and activities that supply a firm with goods and services is referred to asA. business functions.B. operations management.C. a supply chain.D. production.8. Which of the following is NOT one of the factors that fosters specialization and worldwide supplychains?A. marketingB. cheaper transportationC. instant communicationD. specialized expert knowledge9. Competition in the 21st century is no longer betweencompanies; it is betweenA. supply chains.B. individuals.C. countries.D. technologies.10. Ingeneral, the supply chain starts withA. a distributor.B. final customers at the retail store.C. the provider of basic raw materials.D. research and development.11. A large percentage of the revenue of most firms is spent on whichfunction?A. operationsB. marketingC. financeD. research and development12. Which of the following is NOT one of the four reasons that we studyOM?A. It is such a costly part of an organization.B. We want to know how goods and services are produced.C. It is one of the three major functions of any organization.D. We want to understand what marketing managers do.13. Which of these is NOT one of the basic functions of the managementprocess?A. staffingB. inspectingC. controllingD. leading14. Which of these is NOT one of the 10 strategic OMdecisions?A. layout strategiesB. marketingC. schedulingD. managing quality15. Which of the following OM decisions determines how a good or service is produced and commits management to specifictechnology, quality, humanresources, and capitalinvestment?A. design of goods and servicesB. managing qualityC. human resources and job designD. process and capacity design16. Which of the following best definesscheduling?A. Determines and implementsintermediate- andshort-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.B. Determines and implementslong- andshort-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.C. Determines and implementsintermediate- andshort-term schedules that effectively and efficiently utilize personnel while meeting customer demands.D. Determines and implementslong- andshort-term schedules that effectively and efficiently utilize personnel while meeting customer demands.17. The economic activities that typically produce an intangible product are referred to asA. services.B. goods.C. products.D. phantoms.18. Which of the following is NOT a characteristic ofservices?A. intangibleB. produced and consumed simultaneouslyC. uniqueD. standardized product19. Which of the following organizations does NOT belong to the servicesector?A. Ford Motor CompanyB. San Diego ZooC. Southwest AirlinesD. Costco20. Productivity increases whenA. inputs increase while outputs remain the same.B. inputs and outputs increase proportionately.C. inputs decrease while outputs remain the same.D. outputs decrease while inputs remain the same.21. Which appears to provide the best opportunity for increases inproductivity?A. laborB. raw materialsC. capitalD. management22. The ratio of all resources to the goods and services produced is referred asA. productivity growth.B. labor productivity.C. single-factor productivity.D. multifactor productivity.Answer:CBABC ACAAC ADBBD AADAC DDTopic 2 Forecasting (MCQ)1. Which of the following statements is NOT true regardingforecasting?A. Forecasting is exclusively an objective prediction.B. Forecasting is the art and science of predicting future events.C. A forecast is usually classified by the future time horizon that it covers.D. Forecasting may involve taking historical data and projecting them into the future with a mathematical model.2. The forecasting time horizon that would typically be easiest to predict for would be theA. short range.B. long range.C. medium range.D. intermediate range.3. A forecast that addresses the business cycle by predicting planning indicators isA. an economic forecast.B. a technological forecast.C. a demand forecast.D. an environmental forecast.4. A forecast that projects acompany's sales isA. an economic forecast.B. a technological forecast.C. a demand forecast.D. an environmental forecast.5. CPFR isA. complete, planning,forecasting, and replenishment.B. collaborative, planning,forecasting, and replenishment.C. collaborative, partner,forecasting, and replenishment.D. complete, partner,forecasting, and replenishment.6. The goal of CPFR is toA. create significantly more accurate information that can power the supply chain.B. determine which model needs to be used to predict future events.C. ensure product innovation.D. create good relations with suppliers.7. Which of the following statements is NOTtrue?A. When excess capacityexists, cost can increase.B. When capacity isinadequate, customers can be lost.C. When excess capacityexists, cost can decrease.D. When capacity isinadequate, market share can shrink.8. Which of the following is the FIRST step in a forecastingsystem?A. Determine the use of the forecast.B. Select the items to be forecasted.C. Determine the time horizon of the forecast.D. Select the forecastmodel(s).9. Which of the following is the FINAL step in a forecastingsystem?A. Make the forecast.B. Select the