Topic 1 Operations and Productivity MCQ 1 Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe A receiving a shipment of incoming food ingredients B preparing an employee schedule C filing a tax return D designing an efficient layout 2 The creation of goods and services is referred to as 3 The production process at Hard Rock Cafe does NOT include which of the B placing raw materials in cold storage A design B production C transformation D formation following activities A advertising C receiving D cooking organizations perform A production operations B research and development C marketing D finance accounting A security B maintenance C auditing D check clearing A sales B catering C flying D crew scheduling is referred to as 5 Which of the following activities at a commercial bank is NOT an operations activity 6 Which of the following activities at an airline is NOT an operations activity 7 A global network of organizations and activities that supply a firm with goods and services 4 Which of the following is NOT considered to be one of the three primary functions that all 8 Which of the following is NOT one of the factors that fosters specialization and worldwide 9 Competition in the 21st century is no longer between companies it is between A business functions B operations management C a supply chain D production supply chains A marketing B cheaper transportation C instant communication D specialized expert knowledge A supply chains B individuals C countries D technologies 10 In general the supply chain starts with A a distributor B final customers at the retail store C the provider of basic raw materials D research and development A operations B marketing C finance D research and development 11 A large percentage of the revenue of most firms is spent on which function 12 Which of the following is NOT one of the four reasons that we study OM A It is such a costly part of an organization B We want to know how goods and services are produced C It is one of the three major functions of any organization D We want to understand what marketing managers do 13 Which of these is NOT one of the basic functions of the management process A staffing B inspecting C controlling D leading 14 Which of these is NOT one of the 10 strategic OM decisions A layout strategies 15 Which of the following OM decisions determines how a good or service is produced and commits management to specific technology quality human resources and B marketing C scheduling D managing quality capital investment A design of goods and services B managing quality C human resources and job design D process and capacity design 16 Which of the following best defines scheduling A Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands B Determines and implements long and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands C Determines and implements intermediate and short term schedules that effectively and efficiently utilize personnel while meeting customer demands D Determines and implements long and short term schedules that effectively and efficiently utilize personnel while meeting customer demands 17 The economic activities that typically produce an intangible product are referred to as A services B goods C products D phantoms A intangible 18 Which of the following is NOT a characteristic of services B produced and consumed simultaneously C unique D standardized product 19 Which of the following organizations does NOT belong to the service sector A Ford Motor Company B San Diego Zoo C Southwest Airlines D Costco 20 Productivity increases when A inputs increase while outputs remain the same B inputs and outputs increase proportionately C inputs decrease while outputs remain the same D outputs decrease while inputs remain the same 21 Which appears to provide the best opportunity for increases in productivity 22 The ratio of all resources to the goods and services produced is referred as A labor B raw materials C capital D management A productivity growth B labor productivity C single factor productivity D multifactor productivity Answer CBABC ACAAC ADBBD AADAC DD Topic 2 Forecasting MCQ 1 Which of the following statements is NOT true regarding forecasting A Forecasting is exclusively an objective prediction B Forecasting is the art and science of predicting future events C A forecast is usually classified by the future time horizon that it covers D Forecasting may involve taking historical data and projecting them into the future with a 2 The forecasting time horizon that would typically be easiest to predict for would be the 3 A forecast that addresses the business cycle by predicting planning indicators is mathematical model A short range B long range C medium range D intermediate range A an economic forecast B a technological forecast C a demand forecast D an environmental forecast A an economic forecast B a technological forecast C a demand forecast D an environmental forecast 4 A forecast that projects a company s sales is 5 CPFR is A complete planning forecasting and replenishment B collaborative planning forecasting and replenishment C collaborative partner forecasting and replenishment D complete partner forecasting and replenishment 6 The goal of CPFR is to A create significantly more accurate information that can power the supply chain B determine which model needs to be used to predict future events C ensure product innovation D create good relations with suppliers 7 Which of the following statements is NOT true A When excess capacity exists cost can increase B When capacity is inadequate customers can be lost C When excess capacity exists cost can decrease D When capacity is inadequate market share can shrink 8 Which of the following is the FIRST step in a forecasting system A Determine the use of the forecast B Select the items to be forecasted C Determine the time horizon of the forecast D Select the forecast model s 9 Which of the following is the FINAL step in a forecasting system A Make the forecast B Select the forecast model s C Gather the data needed to make the forecast D Validate and implement the results 10 Which of the following is a reality each company faces regarding its forecasting system A Product family forecast are less accurate than individual product