Chapter 10 Managing Teams I Pros and Cons of using Teams a Advantage of teams i ii iii Increase customer satisfaction Improve product and service quality Increased job satisfaction 1 Cross Training the jobs performed by other members training team members to do all or most of a Broadens skill sets b Disadvantages of Teams i ii Social Loafing Initial high turnover efforts and fail to perform their share of the work behavior in which team members eithhold their iii Groupthink iv Minority domination c When to iuse teams i Clear purpose ii Job cant be donw unless people work together iii Ample resources are available iv Rewards can be provided for teamwork and team performance II Kinds of Teams is the degree to which workers have to discretion freedom and a Autonomy independence to decide how and when to accomplish their job b Traditional Work Groups to achieve a shared goal group of two or more people who work together i Still work under supervisor c Employee Involvement Team suggestions to management concerning specific issues team that provides avice or makes i People closes to problems are the ones most able to make suggestions for improvement d Semi Autonomous Work Groups decisions and solve problems related to makor tasks of producing a product or service e Self Managing Teams work tasks and team membership a team that manages and controls team design a group that has the authority to make i Control ALL major tasks directly related to production of a product or service without first getting approval from management f Self Designing Teams teams but they can control how the team is organized have all the characteristics of self mamanging g Special Kind of Teams i Cross Functional Teams a team composed of employees from different functional areas of the organization are groups of geographically and or organizational disperessed coworkers who use a combonition of telecomunicaion ii Virtual Teams and tech to communicate with members Rarely meeting face to face nut via tech limited time created to complete specific one time tasks with a iii Project Teams Informally agreed on standards that regulate team behavior is the extent to which team members are attracted to a III Work Team Characteristics a Team Norms b Team Cohesiveness team and motivated to remain in it c Team Size d Team Conflict e Stages of Team Development i Forming ii Storming the second stage of development characterized by the first stage in of team development in which team members meet each other from initial impressions and begins to establish team norms conflict and disagreement in which team members disagree over what the team should do and how it should do it roles group cohesion grows and positive team norms develop final stage in development in whihch performance improves because the team has matured into an effective fully functioning team the 3rd stage of development begins to settle into their iii Norming iv Performing IV Enhanving Work Team Effectivness a Setting Team Goals And Priorties i Specific and challenging goals are vital ii SMART Goals iii Stretch Goals 1 high degree of autonomy 2 empowered with control over resources 3 Structrual Accommodation the ability to change organizational structures policies and practices in order to meet stretch goals 4 Bureaucratic Immunity first getting approval from managers or other parts of an organization the ability to make changes without i b Selecting people for teamwork is the degree which a person should be self Individual Collectivism sufficient and that loyoalty to ones oneself is more important to the team Individualists 1 2 Collectivists put themselves first put the team first the average level of ability experience personality or ii Team Level any other factor of a team personality or any other factor of a team iii Team Diversity the variances or differences inability experience c Team Training d Team Compensation and Recognition
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