Individual Di erence II Emo5onal Intelligence BMGT 364 Managing People and Organizations Upcoming Read Chapter 13 Team Project Update and On Line Assessment Due 11 5 12 Copyright 2012 Copyright 2012 Re ec5ve Exercise I How are you feeling right now Write down and describe your current emo3on Describe your current feeling on a mood survey Try to explain why you are experiencing the emo3on that you are currently feeling Re ec5ve Exercise II How might this person be feeling right now Find another person in the class and take a moment to observe this person s emo3on Try to describe this person s current emo3on as accurately as possible please write it down Share your descrip3on of this person s current emo3on and compare it with this person s actual emo3on take turns Copyright 2012 Copyright 2012 What is Emo5onal Intelligence Role of Emo5ons in The Workplace Being intelligent about emo6ons Daniel Goleman 1995 Ability to monitor one s own and others feelings and emo6ons to discriminate among them and to use this informa6on to guide one s thinking and ac6ons Salovey Mayer 1990 Emo5ons play a vital role in Making ra5onal sound decisions Mo5va5ng self and others Managing con icts and nego5a5ons Coping with changes transi5ons Communica5ng e ec5vely including listening and understanding Copyright 2012 Copyright 2012 1 Core Elements of Emo5onal Intelligence 1 Appraising and Expressing Emo5ons in Yourself Appraising Expressing Appraising Emo5ons in Yourself Recognizing Emo5ons in Others Managing Your Own Emo5ons Responding to the Emo5ons of Others Ability to aYend to and understand your own emo5onal exp erience How am I feeling right now AYen5on observe monitor and value one s emo3on al experiences Clarity Di eren5a5on iden3fy dis3nguish and descr ibe speci c emo3ons Basis for other EI competencies Reduces biases in making important decisions e g stock i nves3ng Copyright 2012 Copyright 2012 Two Dimensional Structure of Feelings ACTIVATION Aroused Surprised Nervous Y Excited Irritated X Y X Y Joyful Disappointed UNPLEASANT Sad X Happy X PLEASANT Satisfied Depressed X Y X Y Relaxed Tired Still Y Calm Quiet e c n e u n I l a n o 5 o m E 0 6 0 4 0 2 0 0 2 0 4 0 6 Emo5onal Di eren5a5on and Emo5onal In uence Very Low Low Medium High Very High DEACTIVATION Copyright 2012 Copyright 2012 Emo5onal Di eren5a5on 2 Appraising and Recognizing Emo5ons in Others Ability to perceive and understand the emo5ons of others H ow is this person feeling Sensi5vity to the emo3ons of others Accuracy of detec3ng the emo3ons of others Predictability of the emo3ons of others 3 Managing Your Own Emo5ons Ability to regulate your own emo5ons What do yo u do when you feel Emo5onal control keep disrup3ve emo3ons in check and under control Resilience ability to rapidly recover from being upset or experiencing emo3onal distress Self mo5va5on direct and redirect emo3ons in posi3ve and produc3ve direc3ons Copyright 2012 Copyright 2012 2 How Well do You Manage Your Emo5ons 4 Responding to the Emo5ons of Others Ability to e ec5vely respond and u5lize the emo5ons of others What do you do when others feel Empathy e ec3vely respond to or redirect others Use of others emo5ons e ec3vely incorporate the emo3ons of others in making decisions a ec3ng emo3ons them Copyright 2012 Copyright 2012 Upset UNPLEASANT X BEHAVIORAL IMPLICATION OF FEELING ACTIVATION Tense Alert Nervous Y Excited Stressed X Y Elated Stressed most defensive less effortful least persistent Apathetic more defensive Enthusiastic X Y more creative most effortful more persistent Relaxed most creative less effortful less persistent more effortful X Y most persistent Depressed X Y Serene Bored Y Relaxed Fatigued Calm Sad Happy X PLEASANT Contented Am I emo5onally intelligent Assessed based on 360 degree Survey DEACTIVATION Copyright 2012 Copyright 2012 From 360 degree Feedback Self Assessment N 69 Coworkers N 186 Mean 4 30 SD 0 61 Overview This section compares your ratings to those of your super visors and coworkers ratings on your leadership and teamwork be haviors 3 Your Emotional Intelligence Perceiving Emotion The degree to which you identify emotions in others and self Use of Emotion The degree to which you use emotions to channel your thoughts and behavior Understanding Emotion The degree to which you understand the progression of different emotions Managing Emotion The degree to which you can regulate emotions in self 3 62 0 42 4 01 0 56 3 22 0 85 3 23 0 82 3 86 0 70 Other Personality Types A ec5vity one s tendency to experience either posi3ve or nega3ve emo3ons dominantly Posi5ve A ec5vity tend to experience posi3ve e mo3ons such as excitement or joy Nega5ve A ec5vity tend to experience nega3ve e mo3ons such as anxiety or anger Social Management The degree to which you are able to help others regulate their moods 3 79 0 67 Self monitoring one s tendency to adjust his or her behaviors according to situa3onal demands Sensi3vity to situa3onal cues Adaptability in adjus3ng behaviors accordingly Copyright 2012 Copyright 2012 3 From 360 degree Survey Report Overview This section provides feedback from your self assessment on your personal characteristics and provides a comparison to how your classmates responded in evaluating themselves on the same characteristics Values are scale scores multi item averages on 5 point scales with higher scores indicating a great level or degree of that variable as explained in the accompanying definition 1 Affectivity Emotionality Self Assessment Classmates Self Assessment 69 SD Mean Positive Affect The degree to which you experience positive emotions such as alertness attentiveness enthusiasm excitement interest inspiration pride strength activity 3 63 3 61 0 70 Negative Affect The degree to which you experience negative emotions such as distress fear hostility irritability shame nervousness guilt jitteriness and sadness 4 13 4 01 0 53 2 Self Monitoring The degree to which you can regulate your behavior to fit different situations 3 5 3 83 0 54 Upcoming Read Chapter 13 Team Project Update and On Line Assessment Check syllabus for dates Copyright 2012 Copyright 2012 4
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