BMGT 364 Managing People and Organizations Fall 2012 Session 6 Building Effective Teams Part II Agenda Team exercise working together to meet challenging requirements Reflection and discussion Characteristics of successful teams When teamwork goes wrong pitfalls From group to teams Overview of Everest Simulation Copyright 2012 Copyright 2012 Delivering Team Results Client and objective NASA commissioned your team to develop a protection device Time 15 minutes to complete the task and test your prototype Materials One egg straws and tape Requirement Intact after impact no leaking or breaking from an 8 free drop Reward Two bonus points in the OB consulting project for the team s with a successful test flight Individual Reflection and Class Discussion What behaviors or group processes during the exercise were effective for your team performance What behaviors or group processes were not effective for your team performance What would you do differently What roles were performed during the exercise What roles were most important to your team performance Copyright 2012 Copyright 2012 1 Mac Team Mac Team Shared commitment and common vision The Apple Team Success Factors A clear and shared goal Competent and committed members A collaborative climate High standards of excellence Leadership and vision http www youtube com watch v mbZLn9IsIcQ Copyright 2012 Copyright 2012 When Teamwork goes wrong It may lead to disappointment embarrassment loss and blame French team s disharmony and losses in 2010 World Cup Striker Anelka was sent home after arguing with the Coach at halftime in the French 2 0 loss to Mexico The entire squad declined to appear for training which led the team s liaison officer to quit I am ashamed I am leaving immediately for Paris What has happened is a scandal for the federation for the French team and for the whole country They do not want to train it is unacceptable Liaison Officer Jean Louis Valentin Copyright 2012 Why Dream Teams Fail Because they re not teams They re just a group of talented people You cannot assemble a group of stars and then sit back to watch them conquer the world You can t even count on them to avoid embarrassment Common paths to failure Signing too many all stars tolerating competing agendas letting conflicts fester hiding from the real issues and failing to build a culture of trust Copyright 2012 2 How Groups Become Real Teams How Groups Become Real Teams Forming Initial orientation and interpersonal testing Group members attempt to lay the ground rules for what types of behavior are acceptable http www youtube com watch v 8YCVtPVP5wI feature related Storming Hostilities and conflict arise and people jockey for positions of power and status http www youtube com watch v YA03y3SpJ6Q feature related Norming Group members agree on their shared goals and norms and closer relationships develop http www youtube com watch v 05rcGVRJius feature related Performing The group channels its energies into performing its tasks http www youtube com watch v qYscemhnf88 Team formation Skills abilities personalities and attitudes and values of the team members are learned Task compilation Focuses on how individuals gain task knowledge and acquire skills Members learn together through social learning experimentation persuasion and information provision Focus on performance strategies and self regulation i e monitoring goal setting emotion control Role compilation Team members interact as dyads as they negotiate their roles Team activities become paced and entrained coordination responses develop and boundaries of responsibility are made clear Communications become streamlined implicit coordination grows personalized interactions are central and role conflict is reduced Team compilation Emphasizes the development of network knowledge and repertoires The team explores different ways to proceduralize their interactions engages in mutual performance monitoring mutual error detection and is adaptive Copyright 2012 Copyright 2012 Everest Simulation Overview Imperative Visit Blackboard for simulation links and logistics Grade Based on the average team performance across two rounds of simulations You must plan on attending both sessions Attendance Being there on time is critical for the success of your team arriving more than 10 minutes late for either session will adversely impact team performance and the grade of the entire team Your team seeks to reach the summit of Mt Everest Weather conditions supplies individual goals and hiking speed will affect your Goals team s performance Task Each member has a unique role to play in assisting the team Leader photographer environmentalist marathoner physician and observer Determine how to effectively distribute supplies You will have 70 minutes MAXIMUM Summary Team exercise working together to meet challenging requirements Reflection and discussion Characteristics of successful teams When teamwork goes wrong pitfalls From group to teams Overview of Everest Simulation Copyright 2012 Copyright 2012 3 Next Class Review the syllabus Read Chapter 12 Purchase the Everest simulation Continue working on the OB consulting project Copyright 2012 4
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