Slide 1Reading Assignment (for April 6)Compare and ContrastBarriers to exploiting informationWhat is Information QualityIQ dimensions & metricsSlide 7Case StudiesSlide 9Slide 10Slide 11Service Canada: who we areInformation Quality IssuesService Canada Information Quality VisionService Canada IQ InitiativesService Canada IQ Initiatives (Cont’d)In the next lecture …Questions?News PRESENTATION (SIGN UP NOW!)Barriers to InformationInstructor: Pankaj MehraTeaching Assistant: Raghav GautamLec. 3April 6, 2010ISM 158Reading Assignment (for April 6)•Review Chapters 2 & 3 (Overcoming the failures and Three opportunity areas) from CapGemini’s The Information Opportunity report (2008)•Think about:–What are some dimensions of information quality?–How can lack of trust be an issue in making better use of information?–What sort of policies, procedures and mechanisms would enable information sharing among business silos toward a single view of customer?Compare and ContrastApplication-centric view (ca. 2007)Information-centric view (ca. 2009)PeopleProcessInformationTechnologyFrom SOA Practitioner’s Guide pt. 2Barriers to exploiting information0%5%10%15%20%25%30%35%40%What is Information Quality•A measure of how well information satisfies the needs of its consumers•Suitable definition of IQ measures requires agreement betw. business & IT•Achieving good IQ requires not only bottom-up investment in systems but also top-down investment in policies and proceduresIQ dimensions & metricsTo judge this, …•Accuracy•Completeness•Reliability•Availability•Timeliness / freshness•Consistency•UniquenessMeasure/model this•Precision of answers•Recall of answers•Probability of error/failure•Uptime and downtime•Latency•Constraints•Redundancy7Systems Integration and Data Quality Technology: Maturity Model by Gartner’s Newman •Prolific use of custom code•Lack of general-purpose tools•Too many technologies•Lack of strategic deploymentCustom CodeMetadata•Custom code remained•Some vendor consolidation around related tools•Common cleansing servicesCustom CodeMetadata•Custom code minimized•Comprehensive integration tools•Metadata centricity•Strategic approachEAIETL EIICleansingProfilingMetadataCustom CodeMetadata•No custom code•Converged information infrastructure•Service-orientation•Strategic deploymentsTransformDeliverGovernAccess2007!Case StudiesCourtesy: Information Quality Workgroup, Mark Temple-RastonService Canada Information Quality Review and ActivitiesIQ Working GroupAndrew John BystrzyckiInformation Architecture ServicesATS, IITB, Service CanadaMarch 22, 200712Service Canada: who we areService Canada (the service wing of HRSDC) has the largest Government of Canada service delivery network, with coverage and capacity across CanadaServing 32 million Canadians per year over 500 points of serviceDelivers key national programs, including Employment Insurance, Canada Pension Plan and Old Age SecurityPaying more than $70 Billion in benefits to Canadians annuallyEmploying over 22,000 staffHistory of our IM/IT environment: Service Canada was formed from many mergers of many programs resulting in heterogeneous operational IM/IT environments and numerous fragmented systems and databases impacting information quality Data / Information:Information stays operationally alive for many years throughout the client’s lifecycle events: birth, school, work, sickness, disability, maternity/paternity, volunteer, unemployed, homeless, retired, low-income pensioner, deathNumerous initiatives are underway to improve IT readiness, processes, Information Management in general and Information Quality in particular13Information Quality IssuesInconsistent data quality assessment processesIssues of conformity in terminology, metadata, naming, formats, etc.Issues of inconsistency in data valuesSome concerns about data correctnessData dictionary divide between legacy systems and new databasesIssues of missing or incomplete dataIssues in data validation Issues in data synchronizationIssues in data integration or consolidation14Service Canada Information Quality VisionIQ Vision: Improve the quality of client and benefit information to enable information synchronization and consolidation and to demonstrate accountability, transparency, effectiveness and efficiency in service deliveryIQ Goal and the Business Imperative: Improvement in information quality and consolidation will enable us to become part of international trend towards one-stop process to government servicesIQ is essential for the service delivery side as well as for the policy side15Service Canada IQ InitiativesGovernment of Canada Data Stewardship Initiative: A partnership between Treasury Board of Canada Secretariat, Canada Revenue Agency, Service Canada and other dept’s for the formulation of a Data Stewardship methodologyAs part of its major transformation project, Service Canada will be implementing some portions of the methodology which include information qualityData Stewardship is defined as the act or process of ensuring that corporate data is managed as an asset, according to accepted practices through its lifecycle. As a necessary component of IM, data stewardship helps achieve inter-operability, improve data quality, and increase both data sharing and semantic understanding. Data Quality Processes:•Data lifecycle management•Data capture, validity and integrity•Data auditIQ Factors:•Data Quality readiness Assessment: The extent to which processes for ensuring data / information are accurate, consistent, complete and current•IQ Problem Handling: The status of data / information quality incident reporting, analysis, problem handling and resolution•Costing of IQ: The use of IM financial management to establish the true cost of non-quality data within the enterprise•IQ Improvement Actions: The processes in place to leverage best practices and adopt and promote a culture of continuous improvement16Service Canada IQ Initiatives (Cont’d)Service Canada One Client View: The One Client View initiative is a multi-year initiative that will enable timely access to the complete set of client information that is required for the delivery of seamless citizen-centered service to Canadians citizens and businesses. One major component of OCV is accurate, timely, non-redundant and secure
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