Final Exam Review BMGT 364 Fall 2012 Nicole Coomber Topic Overview Lectures on the Individual 360 Assessment Individual Difference I Individual Difference II Conflict Negotiation Lectures on the Organization Organizational Structure Informal Social Networks Organizational Culture Organizational Change Values Ethics Copyright 2012 Copyright 2012 360 Assessment How to read absolute scores compare scores How to compare your self rated scores to your peer s scores How far am I from the comparison others Mean and Standard Deviation 3 2 Mean 2 3 68 95 99 Copyright 2012 Copyright 2012 Example 2 Leadership Behaviors Relations oriented leadership consideration The extent to which you see yourself as exhibiting concern for the welfare of the members of the group Individual Difference I Personality definition Relationship between individual differences and individual work level outcomes The four preferences of the MBTI Five Factor personality model Copyright 2012 Copyright 2012 1 Individual Difference II Emotional Intelligence Four core elements of EI Two dimensional structure of feelings Affectivity and self monitoring Copyright 2012 Copyright 2012 Conflict Negotiation Definition of interpersonal conflict Four stage conflict process model Conflict management styles DEACTIVATION Copyright 2012 Copyright 2012 How Does Personality Impact OB Individual Differences Individual Level Work Intelligence Ability Personality Core self evaluations Self esteem Self efficacy Locus of control Emotional stability Attitudes Emotions Outcomes Job performance Job satisfaction Turnover Organizational citizenship behaviors Counterproductive work behaviors BEHAVIORAL IMPLICATION OF FEELING ACTIVATION Tense Alert Nervous Y Excited Stressed X Y Stressed most defensive Enthusiastic X Y more creative Elated Upset UNPLEASANT X less effortful least persistent Apathetic more defensive most effortful more persistent Relaxed most creative less effortful less persistent more effortful X Y most persistent Happy X PLEASANT Contented Depressed X Y Serene Bored Y Relaxed Fatigued Calm Sad Understanding Con ict Management Styles Assertive Forcing Dominating Collaborating Integrating Assertiveness attempting to satisfy one s own concerns Compromising Unassertive Avoiding Accommodating Obliging Uncooperative Cooperative Cooperativeness attempting to satisfy the other party s concerns Organizational Structure Definition importance of organizational Key design elements of organizational structure structure Types of organizational structures Growth of structures Copyright 2012 Copyright 2012 2 Informal Social Networks Organizational Culture What is an informal social network Network structure Network roles Role of social network in the organization Structure of social networks Loveable Fools Competent Jerks Definition of culture Three levels of culture Bright Dark sides of culture Application of culture to W L Gore and Associates Zappos Southwest Copyright 2012 Copyright 2012 Organizational Change Values Ethics Facts about org change Sources of resistance to change Diverse responses to change Strategies for overcoming resistance Three step model Eight step model Kotter article What is ethics Forces that shape managerial ethics Moral courage Whistleblowing How employees rationalize unethical behavior Unconscious biases that impact decision making Corporate social responsibility Copyright 2012 Copyright 2012 Readings Anything in textbook that relates to class topics Goleman article Kotter article Krakhard Hanson article Copyright 2012 3
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