Chapter 8 NotesEnterprise Systems and Supply Chain Management- Building a connected corporation through integrations- Supply chain management- Benefits of SCM- Challenges of SCM- Future of SCMBuilding a Connected Corporation Through Integrations- Integration: allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systemso Forward integrationo Backward integration- Three primary enterprise systems:o Supply chain managemento Customer relationship managemento Enterprise resource planningSupply Chain Management- Five basic supply chain activities (understand 5 steps)1. Plan: prepare to manage all resources required to meet demand2. Source: build relationships with suppliers to procure raw materials3. Make: manufacture products and create production schedules4. Deliver: plan for transportation of goods to customers5. Return: support customers and product returns- Supply Chain Management (SCM): the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and profitabilityo Upstream vs. downstream flow (know)o Three main links:1. Materials flow from suppliers and their “upstream” suppliers at all levels2. Transformation of materials into semi-finished and finished products through the organization’s own production process3. Distribution of products to customers and their “downstream” customers at all