Chapter 1 Management I Management getting work done through others a Management Functions i Planning ii Organizing deciding where decisions will be made who will do determining organizational goals and a means for achieving them what jobs and tasks and who will work for whom organizational goals taking corrective action when needed iv Controlling monitoring progress toward goal achievement and iii Leading inspirting and motivating workers to work hard to achieve executives responsible for the overall direction of b Kinds of Managers i Top Managers the company managers responsible for setting objectives ii Middle Managers consistent with top managements goals and for planning and implementing subunit strategies for achieving those objectives managers who train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company s products or services toward accomplishing goals managers responsible for facilitating team activities iii First Line Managers iv Team Leaders c Managerial Roles i Interpersonal Roles 1 Figurehead Roles 2 Leader Role Perform ceremonial duties motivate and encourage workers to accomplish organizational objectives dealing with people outside their units 3 Liaison Role Informational Roles ii 2 Disseminator Role managers scan the environment for 1 Monitor Role information information with others in their departments or companies when they share information with people outside their department of companies the informational role manages play managers play when they share 3 Spokesperson Role 1 Entrepreneur Role adapt themselves their subordinates and their untis to change Disturbance Handler when managers respond to severe problems that demand immediate action negotiate decisions with employees 3 Negotiator Role 2 iii Decision Roles d Skills Managers Need i Technical Skills ii Human Skills iii Conceptual Skills iv Motivational Skills
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