BMGT 364 FINAL REVIEW Lecture 17 18 Individual Differences What is Personality environments Important for three reasons A set of distinctive patters or orientations in which individuals respond or interact with their 1 Predicts individual thinking patterns behavior tendencies Personality is powerful in predicting individual thinking patterns and behavior tendencies 2 Difficult impossible to change It is difficult or almost impossible to change Personality is developed through our entire lives and in our ages it is almost set It s much better to understand it than to change it 3 Developed throughout entire lives Many people do not notice personality difference or do nor appreciate personality difference as normal and natural Instead they usually perceive it as something wrong abnormal or weird That s why personality differences lead to many interpersonal difficulties or conflicts And that s why understanding personality difference is critical Individual Differences Intelligence Ability Personality Core self evaluations o Self esteem o Self efficacy o Locus of control o Emotional stability Attitudes Emotions Individual Level Work Outcomes Job performance Job satisfaction Turnover Organizational citizenship behaviors Counterproductive work behaviors Cognitive Styles MBTI Carl G Jung psychologist Created the theoretical basis for type Observed his clients and noted differences Isabelle Briggs Myers and her mother Katherine Briggs Created the current 4 dichotomies and the MBTI assessment Used the indicator with friends family to refine The Four Preferences Intuition 1 Where do you get energy from Extroversion and Introversion 2 How do you gather information How do you perceive the world around you Sensing and 3 How do you come to a decision What are the ways you assess information given to come 4 How do you deal with the outside world Which do you prefer the perception or the to a decision Thinking and Feeling judgment phase Judging and Perceiving Both introverts and extroverts can be friendly people Extroverts stimulated by the outside world introverts by inner world Question of where you recharge Test when you have a problem do you seek friends or solitude 1 Energy Extroversion Wide array of interests Enjoy working with lots of people Action before reflection Think out loud Introversion Take a deep interest in a few things Enjoy working alone or with small groups Reflection before action Think before act Are Introverts Unfriendly 2 Perception Sensing Appreciate facts and details Practical 5 senses What is real tangible Intuition Appreciate possibilities insights Theoretical What is possible Future oriented 3 Decisions Thinking Offer critiques Base judgments on principles and analysis Logical analysis to reach conclusions Feeling Use values to reach conclusions Base judgments on their own or others values Like to create harmony 4 Orientation Judging Focus on what needs to be completed Work and play better with a plan Decide quickly Seek structure and schedules Perceiving Work and play better with flexibility Want to include as many ideas as possible Postpone decisions in search of more info Adapt to changing situations 5 Factor Model Developed in 1992 by Costa McCrae More comprehensive model than MBTI for understanding personality differences Includes five aspects of personality openness conscientiousness extraversion agreeableness and neuroticism Individuals score high or low on each of the five aspects Openness Active seeking of experience for its own sake tolerating and exploring the unfamiliar Conscientiousness Degree of organization persistence and motivation in goal directed behavior Extraversion Amount and intensity of social interaction activity level need for stimulation capacity for joy Agreeableness Quality of interpersonal orientation Neuroticism Adjustment vs emotional instability Emotional Intelligence Ability to monitor one s own and others feelings and emotions to discriminate among them and to use this information to guide one s thinking and actions Salovey Mayer 1990 Role of Emotions in the Workplace Emotions play a vital role in Making rational sound decisions Motivating self and others Managing conflicts and negotiations Coping with changes transitions Communicating effectively including listening and understanding Core of Elements of Emotional Intelligence 1 Appraising and expressing emotions in yourself a Ability to attend to and understand your own emotional experience How am I feeling right now i Attention ii Clarity Differentiation observe monitor and value one s emotional experiences identify distinguish and describe specific emotions b Basis for other EI competencies c Reduces biases in making important decisions e g stock investing 2 Appraising and recognizing emotions in others a Ability to perceive and understand the emotions of others How is this person feeling i Sensitivity ii Accuracy iii Predictability to the emotions of others of detecting the emotions of others of the emotions of others 3 Managing your own emotions a Ability to regulate your own emotions What do you do when you feel i Emotional control ii Resilience distress iii Self motivation directions keep disruptive emotions in check and under control ability to rapidly recover from being upset or experiencing emotional direct and redirect emotions in positive and productive 4 Responding to emotions of others a Ability to effectively respond and utilize the emotions of others What do you do when others feel i Empathy emotions ii Use of others emotions decisions affecting them effectively respond to or redirect others effectively incorporate the emotions of others in making Other Personality Types Affectivity one s tendency to experience either positive or negative emotions dominantly o Positive Affectivity o Negative Affectivity tend to experience positive emotions such as excitement or joy tend to experience negative emotions such as anxiety or anger Self monitoring one s tendency to adjust his or her behaviors according to situational demands o Sensitivity to situational cues o Adaptability in adjusting behaviors accordingly Lecture 19 Conflict Negotiation Conflict a normal part of team dynamics o Tuckman s model Storming stage includes conflict o Team conflict essential to get to Norming stage Two types of team conflict o Cognitive conflict Task oriented o Affective conflict Person oriented Interpersonal Conflict Defined as o A process that begins when one party perceives that another
View Full Document
Unlocking...