BMGT364 Not 11 28 2012 CHAPTER 11 MANAGING HUMAN RESOURCE SYSTEMS Human resource management HRM the process of finding developing and keeping the right people to form a qualified work force Bona fide occupational qualification BFOQ an exception in employment law that permits sex age religion and the like to be used when making employment decisions but only if they are reasonably necessary to the normal operation of that particular business strictly monitored by the Equal Employment Opportunity Commission HOOTERS Disparate treatment intentional discrimination that occurs when people are purposely not given the same hiring promotion or membership opportunities because of their race color sex age ethnic group national origin or religious beliefs Adverse impact unintentional discrimination that occurs when members of a particular race sex or ethnic group are unintentionally harmed or disadvantaged because they are hired promoted or trained at substantially lower rates than others Four fifths 80 percent rule a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact a violation of this rule occurs when the selection rate for a protected group is less than 80 percent of four fifths of the selection rate for a non protected group Sexual harassment a form of discrimination in which unwelcome sexual advances requests for sexual favors or other verbal or physical conduct of a sexual nature occurs while performing one s job Quid pro quo sexual harassment a form of sexual harassment in which employment outcomes such as hiring promotion or simply keeping one s job depend on whether an individual submits to sexual harassment Hostile work environment a form of sexual harassment in which unwelcome demeaning sexually related behavior creates an intimidating and offensive work environment Recruiting the process of developing a pool of qualified job applicants Job analysis a purposeful systematic process for collecting information on the important work related aspects of a job Work activities such as what workers do and how when and why they do it The tools and equipment used to do the job The context in which the job is performed such as the actual working conditions or schedule The personnel requirements for performing the job meaning the knowledge skills and abilities needed to do the job well Job description a written description of the basic tasks duties and responsibilities required of an employee holding a particular job Job specification a written summary of the qualifications needed to successfully perform a particular job Internal recruiting the process of developing a pool of qualified job applicants from people who already work in the company External recruiting the process of developing a pool of qualified job applicants from outside the company Selection the process of gathering information about job applicants to decide who should be offered a job Validation the process of determining how well a selection test or procedure predicts future job performance the better or more accurate the prediction of future job performance the more valid a test is said to be Don t ask Children age disabilities physical characteristics maiden name citizenship lawsuits arrest records smoking AIDS HIV Employment references sources such as previous employers or coworkers who can provide job related information about job candidates Background checks procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative job related background information not provided by applicants well Specific ability tests aptitude tests tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job Cognitive ability tests tests that measure that extent to which applicants have abilities in perceptual speed verbal comprehension numerical aptitude general reasoning and spatial aptitude Biographical data biodata extensive surveys that ask applicants questions about their personal backgrounds and life experiences Work sample tests tests that require applicants to perform tasks that are actually done on the job Assessment center a series of management simulations graded by trained observers that is used to determine applicants capability for managerial work the job Interview a selection tool in which company representatives ask job applicants job related questions to determine whether they are qualified for Unstructured interviews interviews in which interviewers are free to ask the applicants anything they want Structured interviews interviews in which all applicants are asked the same set of standardized questions usually including situational behavioral background and job knowledge questions Training developing the skills experience and knowledge employees need to perform their jobs or improve their performance Needs assessment the process of identifying and prioritizing the learning needs of employees doing their jobs Performance appraisal the process of assessing how well employees are Objective performance measures measures of job performance that are easily and directly counted or quantified Behavioral observation scale BOS a rating scale that indicates the frequency with which workers perform specific behaviors that are representative of the job dimensions critical to successful job performance Rater training training performance appraisal raters how to avoid rating errors and increase rating accuracy 360 degree feedback a performance appraisal process in which feedback is obtained from the boss subordinates peers and coworkers and the employees themselves Compensation the financial and nonfinancial rewards that organizations give employees in exchange for their work Employee separation the voluntary or involuntary loss of an employee Job evaluation a process that determines the worth of each job in a company by evaluating the market value of the knowledge skills and requirements needed to perform it for each item they produce Piecework a compensation system in which employees are paid a set rate Commission a compensation system in which employees earn a percentage of each sale they make Profit sharing a compensation system in which a company pays a percentage of its profits to employees in addition to their regular compensation compensation Employee stock ownership plan ESOP a compensation system that awards employees shares of company stock in addition to
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