University of Phoenix Material- Team A/ Week 5Tools and Decision Making for Ongoing Performance Management Scenario WorksheetTools and Decision Making for Ongoing Performance Management ScenarioWorksheetHCS/451 Version 41University of Phoenix Material- Team A/ Week 5Tools and Decision Making for Ongoing Performance ManagementScenario WorksheetAs a group, select one scenario that is most applicable to your chosen organization type and complete the worksheet. This worksheet will provide the foundation for completing the Tools and Decision Making for Ongoing Performance Management Presentation. Scenarios:- ABC organization has noticed an increase in patients who have acquired infections while receiving care and service. In fact, there seems to be so many different types of infections that the organization does not know where to start. With your guidance, the organization will be able to identify the types or categories of infections and the number of infections per category throughout the facility so they may determine the vital few and focus their efforts on the few areas that will bring about the greatest return on investment of time and effort. The organization needs to identify which infections affect the most patients. Which tools would you use to make this decision? - DEF organization has received complaints from patients regarding the delays they experienced when checking in for care or service at the front desk to the time they are called to receive their services. The patients commonly described the issues they experienced as a bottleneck. The organization has determined that the admission process needs to be reviewed and suggestions made on ways to streamline the process to more efficiently manage the flow of patients in the facility. Which tools would you use to make decisions on streamlining the process? - The Information Technology department of GHI organization recently experienced a system outage that left staff in the organization unable to access their primary billing software application for several hours. This disruption of workflow received attention from leadership inthe organization who wanted to know the contributing causes and the root causes of this outage so systems could be put in place to keep this from happening in the future. With your knowledge of tools used for decision making, which tools would be most effective for addressing this situation?Tools and Decision Making for Ongoing Performance Management ScenarioWorksheetHCS/451 Version 42- Leadership in JKL organization has asked the following questions:o Have our customer satisfaction scores improved over the last 2 years since we implemented the Rapid Response Teams?o Are there any observable patterns or trends upward or downward? Are there any high or low points?Which tools would you use to answer these questions? Team A, would use patient feedback through surveys. And look at the patient’s censuses from the last 2 years to see if the population of patients has increased to date.Information: 1. What kind of information do you need to respond to this scenario? The facility patient censuses to see if there has been an increase or drop in patients.2. How and where can you acquire this information? Internet, business, health care, and administrative books3. What processes should you use to gather this information? Communicating and collaborating with health care members and patients.Complete the following table:Tools and Decision Making for Ongoing Performance Management ScenarioWorksheetHCS/451 Version 43What kind of information willeach tool provide?Under what conditions is thistool most applicable?FMEA State and local government withexperts in specialized fields andfunding. And assist individuals with housing and lost goods from a major disaster.Analyize the current process and evaluate the potential impact of changes under consideration.Track improvement over timeMajor disaster such as a flood or hurricaneWhen trying to consider which direction to takeFlow chart This sheet is added to the patients chart to assess lab results and vital statisticsWhen patients are coming in fortheir doctors appointment. Or in the hospital.Cause–and-effect diagramHelps to sort and identify and display possible causes of a specific problemWhen you need a relationship between a given outcome and all the factors that influence thatoutcomeCheck sheet Quick, easy and efficient displayof recording desired information.When making changes and checking scheduling this process is easy and accurate.Control chart Graph used to study how a process changes over time. Data is listed in time orderTo have check of increase or decrease from months, years, or days.Histogram Enables a team to recognize and analyze patterns in data that are not apparent at glance.This bar chart is mostly used forweight, size or temperature.Pareto chart Type of chart that contains both bars and lines, the bars represent individual values and the line represents cumulative total.It often represents the most common sources of defects andthe highest occurring type of defect.Tools and Decision Making for Ongoing Performance Management ScenarioWorksheetHCS/451 Version 44Run chart Helps you to visualize how a variable runs over time.Used to chart information over timeScatter diagram Graphs pairs of numeric data, with one variable on each axis, to look for a relationship.Used for independent graphingHow do you determine which tool is most appropriate?Control chart to check to see if over time patient services haveimproved along with communicating with the staff and patients.Cause –and –effect diagram is also a good tool to use to find aresolution to patients issues.What are the most appropriate tools for responding to this scenario?Communication surveys, Cause-and –effect diagram this diagram allows the organization to identify and improve problems more accurately. Response: 4. How will you respond to the scenario? Explain your reasoning. The scenario GHI organization, a power outage could apply to our organization, cardiology byaffecting how the department is able to care for the patients. There are many technical machines needed for the patients and a power outage could makethis much more difficultThe department would have to go over every possible step to make sure the patients aretaken care of the best possible way. Decision making tools could also come into play andhelp in this crisis. Check sheets would be good to