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Chapter 13 Flashcards

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What three basic features make new technologies different from traditional technologies? 1) Faster message transmission, 2) geographically dispersed participants, 3) asynchronous communication What are examples of basic communication technologies? Telephone, audio-conferencing, e-mail, IM, computer conferencing Examples of work process integration technologies? Electronic data interchange (orgs can exchange info about various transactions), computer aided design and manufacturing (CAD/CAM, people design products), office workflow systems, supply chain applications (tracks where products are), work monitoring Examples of Knowledge Management? Knowledge databases, expertise locator systemsWhat is Web 2.0? Websites that are interactive and collaborative: Facebook, MySpace, LinkedIn, Blogs, YouTube, RSS, Virtual Worlds What are the four functions of media richness? The availability of instant feedback, the use of multiple cues, the use of natural language, and the personal focus of the medium What are examples of rich and lean media? Rich: face-to-face interaction, Lean: memo How is a media chosen according to the media richness model? Based on the message’s ambiguity, it is matched with a medium.How is a media selected according to the Social Information Processing Model? Based on perceptions of the media, one’s experience with it, coworkers attitudes about it, and the org’s norms about it. The Dual-Capacity model proposes two types of messages that deal with carrying capacity. What are they? Data-carrying capacity and symbol-carrying capacity If an organization were to send out letters to all of its employees thanking them for a hard year’s work, rather than doing so via e-mail, which part of the Dual-Capacity model provides an explanations for this? Symbol-carrying capacity What is one impact of organizations’ utilization of technology? Reduction of role of the middle manDo technologies determine particular outcomes for an organization? No- it will depend on the manner in which it is employed or appropriated by the users What are limitations of CITs? They often can’t communicate social and emotional cues. Additionally, they can allow for interpretations not at all intended. Sally is happy that the organization she works for has adopted instant messaging as a CIT. Now, her fast typing skills are paying off, she can communicate easily to obtain information and she doesn’t feel awkward about communicating with her superiors. What does this exemplify about CITs effects on communication in an organization? CITs open up and increase amount of communication What are benefits of telework? Worker has flexibility and increased availability, saves org. energy and resourcesWhat are challenges of telework? May cause resentment in office employees, decrease collaboration, sidetrack teleworker’s career, blur line between work and home, and it is difficult to manage teleworkers. How could you make telework work? Manage availability and communication, provide adequate technology, make telework a part-time ordeal, set clear performance standards, separate work place in home, make facilities available to teleworkers, allow exit from telework, be selective in teleworkers. What are some reasons organizations should be able to use surveillance? They own and maintain the technology, they have the legal right, it is helpful in protecting their image. Why might surveillance not be a good idea? Employee dissatisfaction and resentment, lower commitment to work, stress, targets low level employeesWhich approach sees communication technologies as means for repressing workers and channels for democratization? The critical perspective Which approach would be in favor of replacing human workers at McDonald’s with payment and ordering machines? The classical approach-efficiency is emphasized What is information glut/information overload? Disruptions related to email, text messaging and incoming data. There is too much information to understand an issue or make a decision. How can an organization deal with information glut? Let users control what information they get (they must know how to do it) and develop communication discipline (unplug sometimes)True or False: Organizations have legal rights to surveill non-private, work-related aspects of people’s lives True What is Cybervetting? The use of social networking and internet sites to gather information about and conduct background checks on current and prospective employees With regard to cybervetting, employers make judgments and interpretations based upon…what? Employers’ judgments are based upon: images, written communication, relationships, and technology use. How does the human resources approach view technological processes, in general? Technology is a tool that enhances organizational effectiveness when used in combination with human workersHow does the systems approach view technological processes, in general? Technology: -links organizational subsystems -connects the organization with the environment What is the channel expansion theory? It says that richness perceptions will depend on an individual’s personal experience with a specific medium. How does an optimist view new technology? New technology increases productivity and employee quality of work life. How does a pessimist view new technology? New technology increases automation, which leads to loss of employment and a tightly-controlled work


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