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UB MGB 301 - Study Guide Exam 1

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MGB301: Study Guide Exam 1Chapter 1. What is Organizational Behavior? 1. Understand what OB is. 2. Understand the resource-based view of organization. Be able to define and apply its three components.3. Understand “method of experience”, “method of intuition”, “method of authority”, and “method of science”. 4. Understand the scientific method of OB. 5. Know what correlation is. 6. Understand the difference between moderator and mediator. Chapter 2. Job Performance. 1. Be able to define each of the three types of job performance. 2. Be able to define and give examples for each type of task performance. 3. Be able to define and give examples for each type of citizenship behavior. 4. Be able to define and give examples for each type of counterproductive behavior. 5. Understand what job analysis is. 6. Understand some popular performance management tools, including management by objective (MBO), behaviorally anchored rating scales (BARS), 360-degree feedback, andforced ranking. You don’t have to know the social networking system (p. 49). Chapter 3. Organizational Commitment1. Be able to define each of the three types of commitments. 2. Be able to define each type of withdrawal behavior. 3. Understand the erosion model and social influence model (p. 65). 4. Understand the four general responses to negative work events. 5. Understand embeddedness. 6. Understand the four types of employees (p.72). Chapter 4. Job Satisfaction. 1. Be able to define job satisfaction. 2. Be able to describe the five types of job satisfaction. Know which contribute most and least to overall ratings of job satisfaction. 3. Understand the job characteristics theory. 4. Understand the core job characteristics and critical psychological states. 5. Understand mood and emotion. Understand the difference between mood and emotion. 6. Understand how people mask emotion at work. 7. Understand the affective events theory. Study Tips1. Begin studying as early as possible. Fill in the outline and create your own knowledge network.2. If you have questions, feel free to shoot me an email or stop by my office during office hours. 3. If you have a hard time focusing study, meet a classmate to either study independently or to study as a group. 4. Get a good night's sleep before you take the

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