1 Hospitality organization typically have four levels of activity and information needs vary from level to level MIddle level management requires summarized information for policy making and strategic planning A True B False 2 Electronic key card based EMS employs a wall mounted unit that controls the electronic devices in a hotel room A True B False 3 Automated minibar systems are equipped with a door alert system that reported directly to the central computer system each time the door is open Such a system is capable of monitoring and posting transactions determining refill quantities and reminding the expiration dates of products A True B False 4 System evaluation includes A Software evaluation B Hardware evaluation C Evaluation of human computer interface D A and B E A B and C E 5 VOIP refers to A Virtual reality over Internet Protocol B Voice over Internet Protocol C Virtual reality and Internal Protocol D Voice over INternal Protocol B 6 It is estimated that a hotel would save 12 000 oer year by implementing a web based reservation application that costs 6 000 The payback period is Should the hotel proceed with the investment A 2 yes B 2 no C yes D no C 7 Typically training begins after the installation of a computer system Sometimes vendors extend training sessions over a greater time period to ease the learning process A True B False 8 refers to a type of interface that allows users to interact with electronic devices through graphical icons and visual indicators as opposed to text based interfaces A PARC B SaaS C GUI D WIMP C 9 As discussed in the System Selection chapter a REP typically contains a Property profile b Solicitation instructions and conditions c Training schedules d A and B e A B and C 10 A financial lease provides the lessee with the option to purchase the equipment software at fair market value at the end of the term or not A True B False B 11 Which of the following uses the RFID technology A Magnetic strip cards B Memory cards C Magic Band D Smart card 12 VRIO is a business analysis framework that we use to evaluate a firm s resources and capabilities It includes four aspects and A Variety rarity imitability organized B Variety rarity imitability originality C Value rarity imitability originality D Value rarity imitability organized D 13 Which of the following is NOT a basic function of PMS A MAke reservations B Perform payroll calculations C Account for guests financial transactions D Interface with other systems 14 has allowed limited service hotels to caitalize on latest business technology A VPN B SaaS C Open system D Priprietary system B 15 Strategies that help companies overcome their weaknesses by taking advantage of opportunities are called A SO strategies B WO strategies C ST strategies D WT strategies 16 Single Image Inventory is when all sales channels are told what s available from a single source A True B False B 17 The first step in the Broad Environmental Analysis is projecting which is about looking for early signals of potential changes and trends in the general environment A True B False 18 Hard wired ELS uses a database to communicate with locks wirelessly This way guests can use his her key for multiple looks such as pool fitness room and parking facilities A True B Flase B 19 What is the key feature of the post sale phase in the hotel guest cycle A Credit B Transaction C Settlement D None of the above C 20 Which of the following is an example of IDS A Amandeus B Expedia C Sabre D WorldSpan 21 Internet search engines are not involved in online sales A True B False B 22 Which of the following module is NOT part of the Back Office applications A General ledger B Payroll accounting C Point of sale D Inventory control C 23 Paid out refers to a situation when a hotel extends its assets on behalf of the guests A True B False A 24 Among the four distribution channels we introduced in class which one was traditionally owned by airlines and used by travel agents A IDS B CRS C GDS D Website direct C 25 We use the matrix to match an organization s internal resources and the opportunities threats created by its external factors to develop strategies A IFE B EFE C VRIO D SWOT D 26 In technology Acceptance Model Perceived Usefulness is defined as the degree to which an employee believes that using this information system would enhance his or her job performance A True B False A 27 Parallel cutover involves the simultaneous discontinuation of the old system and start up of the new one at a predetermined date A True B False A 28 MyFidelio net was integrated to Kellogg Center s website in 2010 to provide the function A Marketing B Tracking guest s online activity C Security D Reservation D 29 You are in the process of choosing a new PMS for your hotel A search for a suitable system identified 2 prospective suppliers A Hotel Control Systems recommends Pentium Gold computers to operate its PMS These can be supplied at a cost of 1350 per machine The fee for its software is 1500 and it requires the use of a bus network topology The company provides software maintenance itself for an annual fee of 3 of the software purchase price An interface is needed and the company will supply the necessary software module for 500 B Software Supplies Ltd offers a SaaS solution They originally supplied your existing POS system and will supply a compatible PMS at a cost of 200 per month A bus topology is required This company will not supply its own hardware but recommends a local supplier who will supply the required PCs at 1200 each Assuming that the network of your hotel is not very stable which vender should you choose A A B B A 30 For hotels that use SaaS who is responsible for maintaining the organization s currency on upgrades and functionality enhancements A General manager B Controller C Vendors D Management company C 31 A is the extension of a private network that encompasses links across shared or public networks A Virtual Private Network B Visual Private Network C Virtual Proprietary Network D Visual Proprietary Network A 32 Hotel room keys are encoded with guests personal information that can easily be harvested by thieves A True B False B 33 Among those three types of general ledger entries that we introduced in class standard entries are the ones that can be reviewed added deleted or changed before updating the general ledger A True B Flase PAT II Short Answer 1 Management forecasts low occupancy for the next month so the hotel agrees to sell rooms for