BCOM Thursday October 17 2019 2 49 PM Chapter 9 Common Routine Messages Announcements updates Response to inquires Appreciations Apologies Etc Routine Messages Your routine messages influence how others evaluate you o Responsiveness o Reliability o Attention to detail o Commitment o Professional In class video 2 linkedin tips to get more interviews youtube Goal is to be at the top 5 of the search list Add new privacy setting Keyword optimize headline Setting Expectation When done right SE develops trust in the workplace Failure can lead to breakdown in the work relationship C C C o Actions deadlines o Timelines Deadlines Dates Reset Expectations as Needed Granting Claims and Requests for adjustment Acknowledge the complaint Sympathize with the customer Take or assign personal responsibility