BCOM Chapter 8 Monday January 14 2019 1 57 PM Chapter 8 Email Primary from of written BCOM 31 3 to 23 8 percent of managers send around 2 5 hrs on emails Prediction primary tool for at least next 5 10 yrs Pros o Low cost o High control As writer you can think through carefully Permanent record Cons o NOT appropriate for sensitive emotional topics o NOT good for facilitating discussions o Permanent record Effective Emails Ensures ease of reading Shows respect for time Protect the privacy and the confidentiality o Why lee doesn t email grades Respond promptly Maintain Professionalism Manage emotions Short descriptive subject line Clearly identify expected actions Provide a descriptive signature block Clear and concise Keep it professional Pay attention to spelling punctuation and formatting Use greetings and names Use priority flags as needed Provide timelines and options Respond or let others know if you need more time Avoid adding to confusing repetitive email chains Avoid dirty laundry emails Study Conclusion The presence of greetings names at the beginning of emails was a strong indicator of company morale IM SMS MMS in the workplace In class video IBM sametime youtube com relatively new form of communication in workplace Attitude towards IM vary significantly o View 1 some consider IM impersonal intrusive or inappropriate o View 2 effect productive appropriate o Attitudes perceptions about IM are changing In favor of V IM the workplace Use IM for brief conversation Use positive Appropriate tome Use abbreviated Language acronyms emojis with care Avoid sending confidential messages with care IM the workplace Guidelines Avoid sarcasm jokes Avoid IM after work hours generally speaking Avoid minimize sending personal messages o These appear on employee s PCs Managing Digital COMS Develop strategies to manage your inbox o Folders o Shared network drives o Cloud Use rich channels F2F Phone more often Use auto reply to let people know if you are unavailable