Purdue PSY 120 - Psych 120 exam 1 Study Guide (48 pages)

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Psych 120 exam 1 Study Guide



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Psych 120 exam 1 Study Guide

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Pages:
48
School:
Purdue University - Main Campus
Course:
Psy 120 - Elementary Psychology
Elementary Psychology Documents
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9 Trust Justice Ethics Chapter 7 OBHR 33000 Organizational Behavior Professor Habashi LearnSmart Ch 7 Quiz Available 10 12 10 22 Lecture Outline Introduction Trust Justice Ethics Importance of TJE Introduction to Trust Reputation matters For clients want to support the best organizations For employees want to work for the best organizations Trust 3 Sources of Trust 1 Disposition based trust Trust propensity Some individuals are more trusting than others General expectation that others are honest or not Guides us in new interactions Affected by Upbringing Nurturing parents Culture Higher in US than many other countries 3 Sources of Trust 2 Cognition based trust Based on rational assessment Time laden process Develops only after we have enough knowledge about trustworthiness of an individual Trustworthiness 3 Dimensions 1 Ability Skills and expertise 2 Benevolence Belief that good motivates the behavior or actor 3 Integrity Adheres to similar morals and values Trust 3 Sources of Trust 4 Affect based trust Based on feelings Highly related to how much we like an individual Usually a supplement to the other two sources Justice Justice Perceptions employee judgements about whether their work situation is fair Justice Perceptions in organizations have been found to be related to Job Satisfaction Organizational Commitment Job Performance Withdrawal Behaviors Counterproductive behaviors Self perceptions 3 Types of Justice Perceptions 1 Distributive Justice Perceived fairness of decision making outcomes Are they fair when determining pay promotions Heavily predicated on values Distributive Justice 3 Norms Rules of Distributive Justice 1 Equity More outcomes for those with more inputs Generally seen as the fairest When goal is to maximize individual productivity 3 Norms Rules of Distributive Justice 2 Equality All team members receive the same amount of rewards outcomes Best in group work or collaborative settings Building harmony is most important Distributive Justice 3 Norms Rules of Distributive Justice 3 Need Certain individuals groups are protected and given more resources Best when the welfare of a specific person or group is the goal Justice 3 Types of Justice Perceptions 2 Procedural Justice Perceived fairness of decision making process Emphasis on the structural components of the process Justice Do they follow the rules correctly Procedural Justice Employee Involved Norms Rules of Procedural Justice 1 Voice a Giving employees a chance to express their opinions and views during the process 2 Correctability Giving employees a chance to request an appeal when the process is ineffective Procedural Justice Process Norms Rules of Procedural Justice 1 Consistency 2 Bias suppression 3 Representativeness 4 Accuracy These rules affect reactions to authority more than distributive justice rules When is Procedural Justice Most Important Favorable Reactions to Org High Procedural Justice Low Procedural Justice Unfavorable Low High Outcome Favorability Justice 3 Types of Justice Perceptions 3 Interactional Justice Perceived fairness of decision making process Emphasis on interactions with employees and individuals affected by decision Interactional Justice 2 Components of Interactional Justice 1 Interpersonal Justice Perceived fairness in treatment of employees Are they treated with dignity and respect 2 Informational Justice Perceived fairness of communication to employees Are adequate explanations for decisions provided Interactional Justice 2 Rules Norms for Interpersonal Justice 1 Respect Employees treated in a dignified and sincere manner 2 Propriety a No improper or offensive remarks are made Interactional Justice Lack of interpersonal justice leads to abusive supervision Sustained display of hostile verbal and nonverbal behaviors Rare 1 5 but very negative Increased stress burnout and withdrawal behaviors Negative interactions more impactful than positive interactions 2 Rules Norms for Informational Justice 1 Justification Decision making procedures explained in a comprehensive and reasonable manner 2 Truthfulness Communications are honest and candid Lack of informational justice can be hazardous for the organization Greenberg 1990 Decreased informational justice leads to higher theft and other counterproductive behaviors Justice Employee Justice Seeking Responses 1 Retributive Justice Based on principle of punishment Intent is to dissuade further wrongdoing Looks a lot like revenge Justice Greenberg 1990 theft was a form of retributive justice Employee Justice Seeking Responses 2 Restorative Justice Employee seeks restitution Literally means putting back as it was Often in the form of an apology or other positive outcome Much more positive response restores order and positive feelings Ethics People behaving in a manner consistent with generally accepted norms of morality Violations of ethical behavior are not uncommon Crime Counterproductive behavior Ethics Ignoring individuals in need 2 Types of Norms 1 Perscriptive Norms a How we ought to act b Expectations for behavior 2 Descriptive Norms How we actually act Actual behavior These behaviors are a result of a logical decision making process 4 Component Model 4 stages Errors at one of these stages Unethical behavior 4 Component Model 1 Moral Awareness Recognition that a moral issue exists or an ethical code is relevant Perceiving ethical issues is difficult Often subtle Moral Awareness 2 factors that affect moral awareness 1 Moral Attentiveness Individual factor how much an individual pays attention to issues of morality Pay more attention to stimuli that are Significant Vivid Recognizable 2 factors that affect moral awareness 2 Moral Intensity Situational factor how much ethical urgency exists in a situation Depends on Magnitude of consequence Probability of effect Social consensus Temporary immediacy Proximity Ethics 4 Component Model 2 Moral Judgement Process people use to determine whether a particular action is ethical or unethical How do we make moral judgments Begins with socialization and ability Kohlberg s Theory of Cognitive Moral Development A woman is stricken with a rare deadly form of cancer There is a drug that can definitely save her a form of radiation discovered by a druggist in town However the druggist is charging 10 000 for the medicine ten times what it cost him to make the drug The sick woman s husband Heinz tries desperately to raise the money but can only raise half the amount He pleads with the druggist to


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