IUB BUS-M 530 - phillips gully_ch13_final (13 pages)

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phillips gully_ch13_final

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Pages:
13
School:
Indiana University, Bloomington
Course:
Bus-M 530 - Bus Marketing Strategy & Mgmt
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Strategic Staffing 3e Phillips Gully Chapter 13 Staffing System Evaluation and Technology 1 The influence of strategic staffing on a candidate ends once the candidate is hired Answer FALSE Diff 1 Skill Concept Objective 1 2 Key performance indicators are the outcomes against which the effectiveness of the staffing system is evaluated Answer TRUE Diff 1 Skill Concept Objective 1 3 Lagging indicators help a company improve its staffing efforts midstream Answer FALSE Diff 1 Skill Concept Objective 1 4 The average time to start is a short term staffing metric Answer TRUE Diff 1 Skill Concept Objective 2 5 Through technology the recruitment process identifies bottlenecks or possible bias and can correct it quickly Answer TRUE Diff 1 Skill Concept Objective 2 6 Cost per hire is a staffing effectiveness metric Answer FALSE Diff 1 Skill Concept Objective 2 7 Evaluating whether the hiring experience and speed are acceptable to candidates is an example of an evaluation of staffing effectiveness Answer TRUE Diff 1 Skill Concept Objective 2 1 Copyright 2015 Pearson Education Inc 8 Six Sigma methodology begins with a process map Answer TRUE Diff 1 Skill Concept Objective 2 9 The DMADV method of Six Sigma stands for Design Measure Analyze Deduce and Verify Answer FALSE Diff 1 Skill Concept Objective 2 10 The balanced scorecard approach bases its assessment of employee performance completely on financial gain to the company Answer FALSE Diff 1 Skill Concept Objective 3 11 The choice of criteria in a balanced scorecard should be based on the company s strategy and goals not on the challenges the company anticipates Answer FALSE Diff 1 Skill Concept Objective 3 12 The balanced scorecard includes strategic operational financial and customer related goals Answer TRUE Diff 1 Skill Concept Objective 3 13 Relying too heavily on r sum screening software can result in a firm overlooking highly qualified candidates who do not match specific criteria Answer TRUE Diff 1 Skill Concept Objective 5 AACSB Use of information technology 14 An applicant tracking system is designed to store and process all HR and employee information Answer FALSE Diff 1 Skill Concept Objective 5 AACSB Use of information technology 2 Copyright 2015 Pearson Education Inc 15 Digital staffing dashboards lack scalability and hence are not suitable for small and medium sized companies Answer FALSE Diff 1 Skill Concept Objective 5 AACSB Use of information technology 16 Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness A digital staffing B staffing evaluation C HR planning D recruitment life cycle management Answer B Diff 1 Skill Concept Objective 1 17 Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers The rejected candidates joined other software firms and mentioned this experience to other software personnel Everyone who heard it formed a bad impression of Mac Computers and its staffing practices This is an example of the related to poor staffing practices A direct costs B leading indicators C negative spillover effects D key performance indicators Answer C Diff 2 Skill Application Objective 1 AACSB Analytic skills 18 Indirect staffing costs A precede a staffing outcome B can be more significant than the direct costs but are more difficult to measure C are incurred if critical positions are unfilled for longer than necessary D do not have any financial implications for the firm unlike direct costs Answer B Diff 2 Skill Concept Objective 1 3 Copyright 2015 Pearson Education Inc 19 is a direct cost of staffing A Lost market share B Lower productivity C Lost business opportunities D Lower competition Answer B Diff 1 Skill Concept Objective 1 20 Measurable factors critical to the firm s success and long and short term goals are A key performance indicators B digital dashboards C staffing moderators D HR scorecards Answer A Diff 1 Skill Concept Objective 1 21 Information that is available only after staffing decisions have been made constitutes a A leading indicator B lagging indicator C primary data source D secondary data source Answer B Diff 1 Skill Concept Objective 1 22 In terms of evaluating staffing systems lower applicant quality is a A leading indicator B lagging indicator C staffing metric D staffing scorecard criterion Answer A Diff 1 Skill Concept Objective 1 4 Copyright 2015 Pearson Education Inc 23 If a company identifies and tracks underrepresented candidates and employees and leverages the sources from which they were recruited which of the following is most likely to be the company s key performance indicator A expanding its business B providing equal pay C diversifying the workforce D diversifying business lines Answer C Diff 2 Skill Application Objective 1 AACSB Analytic skills 24 Which of the following is both a leading and a lagging indicator of staffing outcomes A employee organization fit B promotability of firm s new hires C high rate of turnover D number of applicants per position Answer D Diff 2 Skill Concept Objective 1 25 The utilization of technology can be used to A conduct interviews B administer assessments C improve standardization D all of the above Answer D Diff 2 Skill Concept Objective 5 5 Copyright 2015 Pearson Education Inc 26 ValuTech is a large scale software company Which of the following if true is a leading staffing indicator A The company s quarterly performance has declined after it preferred employment agencies over campus recruitment programs B The company recently modified its training programs specifically to suit the needs of new recruits C The company s workforce is short of managerial talent due to the lack of investment in management development programs D The company s current business model only allows it to pay salaries that are below the industry average Answer D Diff 3 Skill Critical thinking Objective 2 AACSB Reflective thinking skills 27 ValuTech is a large scale software company Which of the following if true is a lagging indicator of staffing A The company s image was tarnished by a spate of lawsuits which resulted in the resignation of several members of the top management B The company has witnessed a drop in demand for its products and services over the last six months due to recessionary trends C The company relaxed its hiring standards at the time of recruitment and new hires are struggling to keep pace with the


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