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IUB BUS-M 530 - phillips gully_ch13_final

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Strategic Staffing, 3e (Phillips/Gully)Chapter 13 Staffing System Evaluation and Technology1) The influence of strategic staffing on a candidate ends once the candidate is hired.Answer: FALSEDiff: 1 Skill: ConceptObjective: 12) Key performance indicators are the outcomes against which the effectiveness of the staffing system is evaluated.Answer: TRUEDiff: 1 Skill: ConceptObjective: 13) Lagging indicators help a company improve its staffing efforts midstream.Answer: FALSEDiff: 1 Skill: ConceptObjective: 14) The average time to start is a short-term staffing metric.Answer: TRUEDiff: 1 Skill: ConceptObjective: 25) Through technology, the recruitment process identifies bottlenecks or possible bias and can correct it quickly.Answer: TRUEDiff: 1 Skill: ConceptObjective: 26) Cost per hire is a staffing effectiveness metric.Answer: FALSEDiff: 1 Skill: ConceptObjective: 27) Evaluating whether the hiring experience and speed are acceptable to candidates is an exampleof an evaluation of staffing effectiveness.Answer: TRUEDiff: 1 Skill: ConceptObjective: 21Copyright © 2015 Pearson Education, Inc.8) Six Sigma methodology begins with a process map.Answer: TRUEDiff: 1 Skill: ConceptObjective: 29) The DMADV method of Six Sigma stands for Design, Measure, Analyze, Deduce, and Verify.Answer: FALSEDiff: 1 Skill: ConceptObjective: 210) The balanced scorecard approach bases its assessment of employee performance completely on financial gain to the company.Answer: FALSEDiff: 1 Skill: ConceptObjective: 311) The choice of criteria in a balanced scorecard should be based on the company's strategy and goals, not on the challenges the company anticipates.Answer: FALSEDiff: 1 Skill: ConceptObjective: 312) The balanced scorecard includes strategic, operational, financial, and customer-related goals.Answer: TRUEDiff: 1 Skill: ConceptObjective: 313) Relying too heavily on résumé screening software can result in a firm overlooking highly qualified candidates who do not match specific criteria.Answer: TRUEDiff: 1 Skill: ConceptObjective: 5AACSB: Use of information technology14) An applicant tracking system is designed to store and process all HR and employee information.Answer: FALSEDiff: 1 Skill: ConceptObjective: 5AACSB: Use of information technology2Copyright © 2015 Pearson Education, Inc.15) Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.Answer: FALSEDiff: 1 Skill: ConceptObjective: 5AACSB: Use of information technology16) Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness?A) digital staffingB) staffing evaluationC) HR planningD) recruitment life cycle managementAnswer: BDiff: 1 Skill: ConceptObjective: 117) Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers. The rejected candidates joined other software firms and mentioned this experience to other software personnel. Everyone who heard it formed a bad impression of Mac Computers and its staffing practices. This is an example of the ________ related to poor staffing practices.A) direct costsB) leading indicatorsC) negative spillover effectsD) key performance indicatorsAnswer: CDiff: 2 Skill: ApplicationObjective: 1AACSB: Analytic skills18) Indirect staffing costs ________.A) precede a staffing outcomeB) can be more significant than the direct costs but are more difficult to measureC) are incurred if critical positions are unfilled for longer than necessaryD) do not have any financial implications for the firm, unlike direct costsAnswer: BDiff: 2 Skill: ConceptObjective: 13Copyright © 2015 Pearson Education, Inc.19) ________ is a direct cost of staffing.A) Lost market shareB) Lower productivityC) Lost business opportunitiesD) Lower competitionAnswer: BDiff: 1 Skill: ConceptObjective: 120) Measurable factors critical to the firm's success and long- and short-term goals are ________.A) key performance indicatorsB) digital dashboardsC) staffing moderatorsD) HR scorecardsAnswer: ADiff: 1 Skill: ConceptObjective: 121) Information that is available only after staffing decisions have been made constitutes a ________.A) leading indicatorB) lagging indicatorC) primary data sourceD) secondary data sourceAnswer: BDiff: 1 Skill: ConceptObjective: 122) In terms of evaluating staffing systems, lower applicant quality is a ________.A) leading indicatorB) lagging indicatorC) staffing metricD) staffing scorecard criterionAnswer: ADiff: 1 Skill: ConceptObjective: 14Copyright © 2015 Pearson Education, Inc.23) If a company identifies and tracks underrepresented candidates and employees and leverages the sources from which they were recruited, which of the following is most likely to be the company's key performance indicator?A) expanding its businessB) providing equal payC) diversifying the workforceD) diversifying business linesAnswer: CDiff: 2 Skill: ApplicationObjective: 1AACSB: Analytic skills24) Which of the following is both a leading and a lagging indicator of staffing outcomes?A) employee-organization fitB) promotability of firm's new hiresC) high rate of turnoverD) number of applicants per positionAnswer: DDiff: 2 Skill: ConceptObjective: 125) The utilization of technology can be used to: A) conduct interviews B) administer assessments C) improve standardization D) all of the aboveAnswer: DDiff: 2 Skill: ConceptObjective: 55Copyright © 2015 Pearson Education, Inc.26) ValuTech is a large-scale software company. Which of the following, if true, is a leading staffing indicator?A) The company's quarterly performance has declined after it preferred employment agencies over campus recruitment programs.B) The company recently modified its training programs specifically to suit the needs of new recruits.C) The company's workforce is short of managerial talent due to the lack of investment in management development programs.D) The company's current business model only allows it to pay salaries that are below the industry average.Answer: DDiff: 3 Skill: Critical thinkingObjective: 2AACSB: Reflective thinking skills27) ValuTech is a large-scale software company. Which of the following, if true, is a lagging indicator of staffing?A) The


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