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OCCC MGMT 2053 - practice question

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1. A closed-ended system continually interacts with its environment, so it receives feedback from the outside environment.-False2. Ann is the owner of a family-owned grocery store. The culture and belief of Ann and the previous owners, her grandfather and father, is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees. Ann and the previous owners are an example of ___ managers.-Theory Y3. The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers.-False4. Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.-False5. Behavioral science includes the fields of psychology, marketing, accounting, and geology.-False6. Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.-False7. The Johnsons decided to beautify their home by investing in landscaping. While doing this, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and also the maintenance personnel. Using the systems perspective, the people required to provide the landscaping services are considered ______. ***8. Within her company, Maria utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Maria’s management perspective is best described as _____.-Contemporary9. After customers buy a computer or receive service from Top Computers and Service, a service representative contacts each customer to conduct a survey. The survey information is a form of output.-False10. Sofia, a restaurant manager, has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant. This is an example of ____ management.-Scientific 11. Abraham Maslow said that all customers and their needs are equal in importance.-False12. The father of industrial psychology is ____.-Hugo Munsterberg13. When more efficient workers earn higher wages, this is known as a _____ pay structure.-Differential rate14. The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.-True15. Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is also known as ____.-Soldiering16. Abraham Maslow’s listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his _________.- Hierarchy of human needs17. Don feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all components of a system, which include design, inputs, production processes, outputs, sales, and feedback.-False18. Managers in a plumbing company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett’s belief: companies should_____.-Operate as a community, with employees working in harmony19. Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.-False20. Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.-Ways to manage work more efficiently1. George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.-Theory X2. Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.-Behavioral 3. Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___.-Carefully select workers according to their abilities and give workers training4. Olivia, the general manager of a bowling center, believes in her workers and that they are responsible andcapable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.-Theory Y5. Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.- Scientific management6. Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.- Ongoing and systematic7. The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.- behavioral science research8. The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.-Classical9. Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach _____.- provides clues to the meaning of your managers' decisions10. The behavioral viewpoint developed over the following phases: _____.- early behaviorism, human relations movement, behavioral science11. A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.- differential rate12. That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.- Mary Parker Follett13. The field of behavioral science includes


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