OCCC MGMT 2053 - practice question (6 pages)

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practice question



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practice question

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Pages:
6
School:
Oklahoma City Community College
Course:
Mgmt 2053 - Principles of Management
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1 A closed ended system continually interacts with its environment so it receives feedback from the outside environment False 2 Ann is the owner of a family owned grocery store The culture and belief of Ann and the previous owners her grandfather and father is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees Ann and the previous owners are an example of managers Theory Y 3 The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers False 4 Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems False 5 Behavioral science includes the fields of psychology marketing accounting and geology False 6 Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory False 7 The Johnsons decided to beautify their home by investing in landscaping While doing this they dealt with employees from various departments of the landscaping company including a sales representative a designer the individuals who oversaw and did the work the office and billing personnel and also the maintenance personnel Using the systems perspective the people required to provide the landscaping services are considered 8 Within her company Maria utilizes a management style that varies according to the individual and environmental situation with a strategy for minimizing errors by managing each stage of production She has also set up a system with inputs outputs transformation processes and feedback Maria s management perspective is best described as Contemporary 9 After customers buy a computer or receive service from Top Computers and Service a service representative contacts each customer to conduct a survey The survey information is a form of output False 10 Sofia a restaurant manager has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant This is an example of management Scientific 11 Abraham Maslow said that all customers and their needs are equal in importance False 12 The father of industrial psychology is Hugo Munsterberg 13 When more efficient workers earn higher wages this is known as a pay structure Differential rate 14 The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity which means using cameras to film employees at work in order to isolate the parts of a job True 15 Tom a production manager believes that some of his workers are unhappy with their job so they are not working as hard as they could be This reduction in effort is also known as Soldiering 16 Abraham Maslow s listing of physiological safety love esteem and self actualization needs and his belief that some of these needs must be satisfied before others was proposed in his Hierarchy of human needs 17 Don feels that inefficiency is the cause of increased costs in his production facility Therefore he is interested in making improvements in his factory by utilizing all components of a system which include design inputs production processes outputs sales and feedback False 18 Managers in a plumbing company have been having problems with employees starting cliques To develop more of a team culture the CEO suggested utilizing Mary Parker Follett s belief companies should Operate as a community with employees working in harmony 19 Theory Y managers are pessimistic and have a negative view of employees This type of manager believes that workers are irresponsible lack ambition and hate work False 20 Theory Y managers are pessimistic and have a negative view of employees This type of manager believes that workers are irresponsible lack ambition and hate work Ways to manage work more efficiently 1 George who owns a small grocery store has a reputation in the community as a tough manager Many customers have heard George yell at his employees because he feels that workers today are lazy lack ambition and hate to work George is a n manager Theory X 2 Greg the IT manager feels that his employees lack the motivation to consistently meet department goals therefore the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the viewpoint Behavioral 3 Sal a production manager knows that some of his employees are upset with the new corporate policy and as a result are participating in soldiering To eliminate soldiering Sal can Carefully select workers according to their abilities and give workers training 4 Olivia the general manager of a bowling center believes in her workers and that they are responsible and capable employees so that they can be trusted when given responsibility Olivia is an example of a n manager Theory Y 5 Mateo an IT manager has been studying the work methods of each task to increase the productivity of the employees in his department Mateo is utilizing Scientific management 6 Gary Hamel suggests we need to look at management as a process and then make improvements and innovation Ongoing and systematic 7 The example in the textbook of Paul English of Kayak com altering an existing open office seating arrangement by using new employees to change existing seating patterns is an example of behavioral science research 8 The management approach that emphasized ways to manage work more efficiently is the viewpoint Classical 9 Wanda a CEO has been encouraging her managers to study and utilize theoretical perspectives of management because this approach provides clues to the meaning of your managers decisions 10 The behavioral viewpoint developed over the following phases early behaviorism human relations movement behavioral science 11 A pay structure in which more efficient workers earn higher wages as suggested by Frederick W Taylor is known as a n system differential rate 12 That organizations should be operated as communities with managers and subordinates working together in harmony is one of the proposals of Mary Parker Follett 13 The field of behavioral science includes psychology sociology anthropology economics 14 Susan a movie theater manager has observed that as workers feel some company policies are not fair the employees have not been working as hard as in the past This reduction in effort is known as Sliding 15 When Cheyanne


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