OCCC MGMT 2053 - practice question (6 pages)

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practice question



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practice question

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Pages:
6
School:
Oklahoma City Community College
Course:
Mgmt 2053 - Principles of Management

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1 A closed ended system continually interacts with its environment so it receives feedback from the outside environment False 2 Ann is the owner of a family owned grocery store The culture and belief of Ann and the previous owners her grandfather and father is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees Ann and the previous owners are an example of managers Theory Y 3 The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers False 4 Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems False 5 Behavioral science includes the fields of psychology marketing accounting and geology False 6 Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory False 7 The Johnsons decided to beautify their home by investing in landscaping While doing this they dealt with employees from various departments of the landscaping company including a sales representative a designer the individuals who oversaw and did the work the office and billing personnel and also the maintenance personnel Using the systems perspective the people required to provide the landscaping services are considered 8 Within her company Maria utilizes a management style that varies according to the individual and environmental situation with a strategy for minimizing errors by managing each stage of production She has also set up a system with inputs outputs transformation processes and feedback Maria s management perspective is best described as Contemporary 9 After customers buy a computer or receive service from Top Computers and Service a service representative contacts each customer to conduct a survey The survey information is a form of output False 10 Sofia a restaurant manager has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant This is an example of management Scientific 11 Abraham Maslow said that all customers and their needs are equal in importance False 12 The father of industrial psychology is Hugo Munsterberg 13 When more efficient workers earn higher wages this is known as a pay structure Differential rate 14 The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity which means using cameras to film employees at work in order to isolate the parts of a job True 15 Tom a production manager believes that some of his workers are unhappy with their job so they are not working as hard as they could be This reduction in effort is also known as Soldiering 16 Abraham Maslow s listing of physiological safety love esteem and self actualization needs and his belief that some of these needs must be satisfied before others was proposed in his



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