COMM 104: Exam 1 Study Guide This study guide is a tool to aid in your preparation for the final exam. This study guide is not inclusive of everything on the test – meaning you should still review your notes and read the corresponding readings as not all test questions may be based on this study guide.Key Terms to KnowCommunicationSender-Receiver DisconnectTrait PersonalityState PersonalityCommunication ApprehensionAssertivenessArgumentativenessVerbal AggressionCommunicator StyleHearingListeningListening ApprehensionCritical ThinkingInductive reasoningDeductive reasoningKey Concepts to KnowCommunication process, components of the communication model, differences between the linear model, interactive model, and transactional model of communication, how public communication is different from general types of communication, the three purposes of public communication (i.e., to persuade, to inform, to entertain), the four types of communication apprehension (i.e., situation-based, audience-based, context-based, trait-based), types of aggressive messages (constructive, destructive, symbolic, physical), effects of various traits (communication apprehension, argumentativeness, verbal aggression, communicator style) on public communication, factors/problems involved in listening, the HURIER model of listening, types of questions, the three types of memory, habits of critical thinkers, habits that hinder critical thinking, the IDEAS model of problem