MAN 320F Lecture 1 Outline of Current Lecture I Costs of Bad Management II Classifying Managers A First line B Middle C Top III Efectveness Efciency in Management A Efectveness Efciency Productvity IV Management Functons A Roles B Actvites C Skills VII How manager s Job is changing Current Lecture Chapter 1 Intro to Management Organizatons Learning Outline Note from Prof Loescher These questons will make up the review sheet for exams take special care with the Manager s Bookshelf Questons o o o o o o o Define management Contrast efciency and efectveness why are they important to management Describe four functons of management Describe managerial levels and roles Contrast successful vs efectve managers Describe rewards and challenges of being a manager Describe Katz s three managerial skills and how important skills change with managerial level o Discuss changes impactng managers jobs o Explain why customer service and innovaton are important to managers o Describe organizaton characteristcs and explain how the concept of an organizaton is changing Introducton to the Perils of Bad Management o Ofce space What are managers doing to make peter s life inefectve and unimportant They aren t communicatng micro managing o Price for bad management is high expensive Who Are Managers o Manager s success measured through work done by others o Management responsibility to motvate encourage employees o Personal cost to bad management o Management positons getting younger younger o Job is to understand individual s attributes in order to accomplish organizaton goals o Managers Works with and through other people Coordinatng and integratng their work To accomplish organizatonal goals Classifying managers will be on Exam o First line Managers Supervisors Team or shif leaders o Middle Managers Directors o Top Managers Vice Presidents C suite CEO COO CFO CIO etc Efectveness Efciency in Management What Is Management o Efciency Efectveness Productvity o Efciency Doing things right Getting the most output for the least inputs Minimal resources Monetary o Efectveness Doing the right things Attaining organizatonal goals o Productvity Performance measure that includes both efciency and efectveness Efectve Management o High productvity side efect o Focus High job satsfacton o Low absenteeism o Low turnover fire quit BAD when people leave costs manager tme and o Organizatonal citzenship behaviors OCB ideas to improve Functons Will be on Exam Look at examples in book for Fayol s functons Roles Mintzberg see text for this secton o Interpersonal Roles Figurehead Leader Liaison o Informatonal Roles Monitor Disseminator Spokesperson o Decisional Roles Entrepreneur Disturbance handler Resource allocator Negotator Actvites Luthens o Traditonal management Decision making planning organizing controlling o Communicatons Exchanging informaton processing paperwork o Human resource management Motvatng disciplining managing conflict stafng training o Networking Socializing politcking interactng with others o Allocaton of Actvites by Time Source Luthans 1988 Successful speedy promoton Efectve work quality quantty employee satsfacton Skills Katz Very Important o Technical skills Knowledge and proficiency in a specific field Example she worked as a clerk in a hospital Need at right at the beginning of startng out Human skills o Ability to work well with other people Need during entre career need to build develop o Conceptual skills Ability to think and conceptualize about abstract and complex situatons Use when you go higher up o More Skills Conceptual Identfying opportunites Selectng critcal info from masses of data Recognizing problems developing implementng solutons Communicaton Written Oral Listening Efectveness Mult tasking Negotaton Time management Project management Quality improvement Interpersonal Coaching mentoring Networking Team skills o Skills Needed at Diferent Management Levels Study Chart Below How The Manager s Job Is Changing Mass customizaton o Importance of Customers Managing customer relatonships Responsibility of all employees Essental for survival o Innovaton Doing things diferently exploring new territory taking risks Requires culture and management support o Importance of Sustainability Achieve business goals maximize long term shareholder value AND Achieve economic environmental and social goals o Changes impactng Manager Jobs The Changing Organization 1 MC question will come of this table Why Study Management o Good management needed in all organizatons lots of opportunites o You manage and or are managed Understanding management helps you be a better employee o Rewards Meaningful fulfilling work Challenging creatve Support coach nurture Recogniton status Good money Opportunites o Challenges Success depends on others performance Deal with varied personalites Limited resources high expectatons Long hours Must change adapt quickly Managers Bookshelf Questons to Look at o Workplace Survival What are the impacts of bad bosses What can bosses do to become good What can bosses do to avoid bad workers What can bosses do about bad jobs