1. Transactional informationEncompasses all of the information contained within a single business process or unit of work. Its primary purpose is to support daily operational tasks (purchasing stocks, airline reservations, withdrawing cash from atm)2. Analytical informationAll organizational information, primary purpose is to support the performing of managerial analysis tasks. Includes transactional information, market info, and industry info (trends, sales, product statistics, projections)3. Online transaction processing Capturing of transaction and event information· Process the information· Store the information· Update existing information4. Transaction processing system (analysts)Basic business system that serves the operational level5. Online analytical processing The manipulation of information to create business intelligence in support of strategic decision-making6. Business intelligenceBroad term describing information that people use to support their decision-making efforts.7. DSSDecision support systems: models information to support managers during the decision making process 8. Sensitivity analysisThe study of the impact that changes in one or more parts of the model have on other parts of the model9. What-if analysisChecks the impact of a change in an assumption on proposed solution10. goal-seeking analysisFinds the inputs necessary to achieve a goal such as desired level of output. Sets are targetvalue and change other variables until the target value is achieved 11. EISExecutive information systems: specialized DSS that supports senior-level executives within the organization. Both internal and external data12.consolidationInvolves the aggregation of information and features simple roll-ups to complex groupings ofinterrelated information (track information on a regional level and consolidate to form a global level)13. drill-downEnables users to view details or information. Viewing monthly, weekly, daily, or even hourly information14.slice-and-diceIs the ability to look at information from a different perspective?15. digital dashboardIntegrate lots of information and tailor it to individual preferences. Use indicators to help executives quickly identify the status of information or critical success features. 16.market pulsedaily numbers, market share and subscriber turnover17.customer servicecall center wait times, on time repair calls18.cost driverrepair jobs completed, number of trucks out, call center productivity 19.genetic algorithmis an artificial intelligence system that mimics evolutionary processes to generate increasingly better solutions to problems. used best when thousands or millions of solutions are possible20.intelligent agenta special purpose knowledge based information system that accomplishes specific tasks on behalf of users 21.shopping botcompares prices of retailers 22.business processesstandard set of activities that accomplish a specific task (transform a set of inputs into outputs)accounting and finance, environmental, human resources, management information systems23.business process improvement model attempts to understand the current process and make performance improvements1. document as-is process2. establish measures3. follow process4. measure performance5. identify and implement improvements 24.business process reengineering model analysis and redesign workflow (in extreme current process is irrelevant)1. set up project scope2. study competition3. create new procedures4. implement solution 25.operations managementmanagement of systems that convert resources into goods or services can add value through cost, quality, delivery, flexibility and service26.transformation processthe actual conversion of inputs into output (manufacturing more important)27.strategic planningfocuses on long range planning (plant size, location)28.tactical planningfocuses on producing goods and services as efficiently as possible within the strategic plan (quality goods, demand)29.operational planning and controldeals with day-to-day procedures (inventory, scheduling)30.knowledge managementcollect, organize, maintain and distribute some challenges: costly, overcome people's natural resistance, employees prefer competition, must create corporate culture31.tacit knowledge knowledge contained in peoples heads32.explicit knowledgeanything that can be documented or archived33.intellectual propertyintangible creative work that is in physical form 34.SCMSupply chain management: enables an organization to react more quickly to resolve issues4 main components: SPOL strategy, partners, operation, logistics35.Supply chain strategy strategy for managing all the resources36.supply chain partnersthe partners chosen to deliver finished goods37.Supply chain operationthe schedule for production38.supply chain logisticsthe product delivery process and elements 39.5 basic components of supply chain managementplansourcemakedeliverreturn40.Wal-Mart an P&Glinked distribution to manufacturing41.CRMcustomer relationship management: managing all aspects of a customer's relationship with the organization to increase customer loyalty and profitability · Identify types of customers· Design individual customer marketing campaigns· Treat each customer as an individual· Understand customer buying behaviors42.Three phases of CRMreporting, analyzing and predicting43.data miningthe process analyzing data to extract information not offered by the raw data alone44.ERPenterprise resource planning: integrates all departments and function throughout an organization into a single IT system so employees can make decisions by viewing enterprise-wide information on all business operation45.SDLCsystems development life cycle: planning, analysis, design, development, testing, implementation, maintenance46.successful software development benefitsincrease revenuesrepair brand reputationprevent liabilitiesincrease productivity 47.waterfall methodology an activity-based process in which each phase in the SDLC is preformed sequentially from planning through implementation and maintenance. not useful anymore. · Traditional approach· Each SDLC phase preformed sequentially· Doesn’t accommodate midcourse changes· Success rate: 1 in 1048.iterative developmentconsists of a series of small projects, until one is done you cannot continue on to the next phase until the first is done49.agile methodology aim for customer satisfaction through early